{"id":124,"date":"2026-11-03T16:54:45","date_gmt":"2026-11-03T09:54:45","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-axle\/help\/"},"modified":"2026-11-03T16:54:45","modified_gmt":"2026-11-03T09:54:45","slug":"help","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-axle\/help\/","title":{"rendered":"FAQ, returns & delivery"},"content":{"rendered":"\n
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Help<\/p>\n\n\n\n

FAQ, returns & delivery<\/h1>\n\n\n\n

Fitment, collection, delivery, returns and core charges, in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Parts, orders & returns<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-6620 or email parts@example.com.<\/p>\n<\/div>\n\n\n\n

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How do I know a part fits my vehicle?<\/summary>\n

Each product lists the vehicles it fits (samples in this demo). Check the part number on your old part or in your handbook, and ask the parts desk when you are unsure.<\/p>\n<\/details>\n\n\n\n

Does the vehicle finder work?<\/summary>\n

In this theme the finder is a static form. A working year \/ make \/ model finder needs a vehicle fitment plugin for WooCommerce.<\/p>\n<\/details>\n\n\n\n

When can I collect?<\/summary>\n

Order by 16:00 and collect from 8:00 the next morning at your branch (sample times). Parts on the branch shelf can be ready within the hour.<\/p>\n<\/details>\n\n\n\n

What is a core charge?<\/summary>\n

A refundable deposit on exchange parts such as batteries and calipers. You get it back when the old part comes back within 30 days (sample policy).<\/p>\n<\/details>\n\n\n\n

Can my workshop get trade prices?<\/summary>\n

Yes, with a trade account. Trade prices and terms need a WooCommerce B2B or wholesale plugin on the store.<\/p>\n<\/details>\n\n\n\n

Can I return a part?<\/summary>\n

Unused parts in their box can go back to any branch within 30 days (sample policy). Opened electrical parts cannot be returned unless faulty.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Standard delivery takes 2\u20133 working days and next-day delivery is available when you order by 16:00 (sample times).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments at checkout, and monthly invoices on an approved trade account (sample).<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Returns and core charges<\/p>\n\n\n\n

Easy returns,
fair exchange parts<\/h2>\n\n\n\n

Unused parts go back within 30 days. Exchange parts such as batteries, calipers and camshafts carry a refundable core charge that you get back when the old part returns.<\/p>\n\n\n\n

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01<\/p>\n\n\n\n

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Buy the exchange part<\/strong><\/p>\n\n\n\n

A refundable core charge is shown on the product page and added at checkout (sample).<\/p>\n<\/div>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

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Bring the old part back<\/strong><\/p>\n\n\n\n

Return it to any branch within 30 days, drained, complete and in the new part’s box.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

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Get the core charge back<\/strong><\/p>\n\n\n\n

We check the old part and refund the core charge to your card or trade account.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"A<\/figure>\n\n\n\n

Sample core charges<\/h3>\n\n\n\n
Exchange part<\/th>Core charge<\/th>Return within<\/th><\/tr><\/thead>
Car battery<\/td>$15.00<\/td>30 days<\/td><\/tr>
Brake caliper<\/td>$30.00<\/td>30 days<\/td><\/tr>
Camshaft<\/td>$60.00<\/td>30 days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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Unused parts, in the box<\/p>\n\n\n\n

30 days, free at a branch<\/p>\n<\/div>\n\n\n\n

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Electrical parts<\/p>\n\n\n\n

Unopened only (sample)<\/p>\n<\/div>\n\n\n\n

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Wrong part ordered<\/p>\n\n\n\n

Swap at the counter<\/p>\n<\/div>\n<\/div>\n\n\n\n

Core charges are a sample policy. Adding a refundable deposit at checkout needs a fees or deposits plugin.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Delivery and collection<\/h2>\n\n\n\n

Collect free at your branch, or get parts delivered to your door or workshop.<\/p>\n<\/div>\n\n\n\n

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Click & collect at a branch<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Standard delivery, 2\u20133 working days<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Orders over $60<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Next-day delivery, order by 16:00<\/p>\n\n\n\n

$9.95<\/p>\n<\/div>\n\n\n\n

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Workshop van delivery (trade accounts)<\/p>\n\n\n\n

Free over $150<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices and delivery options (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Why drivers and workshops stay<\/p>\n\n\n\n

Built around the parts counter<\/h2>\n<\/div>\n\n\n\n
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\"\"\/<\/figure>\n\n\n\n

Part numbers everywhere<\/h3>\n\n\n\n

Search by name or part number and see the code on every card.<\/p>\n<\/div>\n\n\n\n

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Fitment on every part<\/h3>\n\n\n\n

Sample vehicle lists with years and engines.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Click & collect<\/h3>\n\n\n\n

Order by 16:00, collect from 8:00 at your branch (sample).<\/p>\n<\/div>\n\n\n\n

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30-day returns<\/h3>\n\n\n\n

Unused parts back to any branch (sample policy).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ, returns & delivery Fitment, collection, delivery, returns and core charges, in one place. Parts, orders & returns Frequently asked questions Still unsure? Call (555) 014-6620 or email parts@example.com. Returns and core charges Easy returns, fair exchange parts Unused parts go back within 30 days. Exchange parts such as batteries, calipers and camshafts carry […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-124","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-axle\/wp-json\/wp\/v2\/pages\/124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-axle\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-axle\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-axle\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-axle\/wp-json\/wp\/v2\/comments?post=124"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-axle\/wp-json\/wp\/v2\/pages\/124\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-axle\/wp-json\/wp\/v2\/media?parent=124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}