{"id":113,"date":"2026-11-03T16:58:35","date_gmt":"2026-11-03T09:58:35","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-brim\/faq-delivery\/"},"modified":"2026-11-03T16:58:35","modified_gmt":"2026-11-03T09:58:35","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-brim\/faq-delivery\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help<\/span><\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Proofs, stitching times, delivery, crew orders and fixes, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Orders, proofs & delivery<\/span><\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-2417 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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Is there a minimum order?<\/summary>\n

No. You can order a single cap. Bulk price breaks start at 12 caps of the same design (sample pricing).<\/p>\n<\/details>\n\n\n\n

Can I put my club or company logo on a cap?<\/summary>\n

Yes, if you own it or have permission to use it. You are responsible for the logos and text you send; we do not stitch other people’s trademarks (sample policy).<\/p>\n<\/details>\n\n\n\n

Will I see my cap before it is stitched?<\/summary>\n

Yes. We email a stitch proof within one working day and start only after you approve it (sample process).<\/p>\n<\/details>\n\n\n\n

How many thread colours can I use?<\/summary>\n

Up to six per design, from our chart of sixteen. Gradients and photos cannot be stitched.<\/p>\n<\/details>\n\n\n\n

Can I return a custom cap?<\/summary>\n

Custom caps cannot be returned unless we made a mistake, which we redo (sample policy). Blank caps can be returned within 30 days.<\/p>\n<\/details>\n\n\n\n

Do you ship abroad?<\/summary>\n

We ship within the country for now (sample policy).<\/p>\n<\/details>\n\n\n\n

Can I collect my order?<\/summary>\n

Yes. Choose studio pickup at checkout and collect it when we email you (sample service).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Turnaround<\/span><\/p>\n\n\n\n

From proof to your door<\/h2>\n\n\n\n

Stitching starts once you approve your proof. Delivery times are counted from dispatch.<\/p>\n\n\n\n