{"id":82,"date":"2026-11-03T17:38:58","date_gmt":"2026-11-03T10:38:58","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-buff\/faq-delivery\/"},"modified":"2026-11-03T17:38:58","modified_gmt":"2026-11-03T10:38:58","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-buff\/faq-delivery\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Products, order of use, dilution placeholders, delivery and returns in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Products, orders & films<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-2864 or email bay@example.com.<\/p>\n<\/div>\n\n\n\n

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What order should I use the products in?<\/summary>\n

Wash, decontaminate, polish, protect. Snow foam and shampoo first, then iron remover and clay, then compound and polish, then wax or ceramic spray.<\/p>\n<\/details>\n\n\n\n

Wax or ceramic spray?<\/summary>\n

Wax gives a warm, deep look and is applied by hand; ceramic spray is quicker and feels slicker. Many people use either one on top of a polished finish.<\/p>\n<\/details>\n\n\n\n

Do I need a machine polisher?<\/summary>\n

No. You can wash, clay and protect by hand. A dual-action polisher makes swirl removal quicker and more even.<\/p>\n<\/details>\n\n\n\n

How much should I dilute the shampoo?<\/summary>\n

Safety placeholder: copy the dilution ratio and safety text from the product label and its safety data sheet.<\/p>\n<\/details>\n\n\n\n

How do I wash microfibre?<\/summary>\n

Warm, on its own and without fabric softener, then air dry or tumble on low heat (sample tip).<\/p>\n<\/details>\n\n\n\n

Why does a video not play?<\/summary>\n

Background videos stop when your device asks for reduced motion, when they scroll out of view and on some data-saver settings. The picture and text stay the same, and the pause button on each clip lets you choose.<\/p>\n<\/details>\n\n\n\n

How are liquids shipped?<\/summary>\n

Bottles travel upright, sealed and bagged inside a padded carton (sample policy).<\/p>\n<\/details>\n\n\n\n

Can I return an opened product?<\/summary>\n

Opened liquids cannot come back; unopened products and unused cloths can be returned within 30 days (sample policy).<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery & returns<\/p>\n\n\n\n

Delivery rates<\/h2>\n\n\n\n

Liquids ship sealed and upright; polishers travel in their own box.<\/p>\n<\/div>\n\n\n\n

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Standard tracked, 2\u20134 working days<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Express, next working day<\/p>\n\n\n\n

$11.95<\/p>\n<\/div>\n\n\n\n

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Orders over $75<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Collect from the studio<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Returns within 30 days<\/p>\n\n\n\n

Free label (sample)<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices, times and policy (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Dilution chart<\/p>\n\n\n\n

How much product, how much water<\/h2>\n\n\n\n

This chart is a placeholder. Ratios and safety text differ by product and change between batches, so the shop copies them from each label before going live.<\/p>\n<\/div>\n\n\n\n

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Product (sample)<\/th>Use<\/th>Ratio<\/th>Safety note<\/th><\/tr><\/thead>
Snow foam shampoo<\/td>Pre-wash with a foam lance<\/td>Placeholder: from the label<\/td>Placeholder: from the label<\/td><\/tr>
pH-neutral shampoo<\/td>Two-bucket hand wash<\/td>Placeholder: from the label<\/td>Placeholder: from the label<\/td><\/tr>
Iron fallout remover<\/td>Paint and wheels<\/td>Ready to use (placeholder)<\/td>Placeholder: from the safety data sheet<\/td><\/tr>
Ceramic spray sealant<\/td>After the wash or polish<\/td>Ready to use (placeholder)<\/td>Placeholder: from the safety data sheet<\/td><\/tr><\/tbody><\/table>
Sample chart for the demo store. No ratios or safety advice are given here.<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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Safety placeholder: copy the dilution ratio and safety text from the product label and its safety data sheet.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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\"Folded<\/figure>\n<\/div>\n\n\n\n
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Microfibre guide<\/p>\n\n\n\n

The right cloth for each job<\/h2>\n\n\n\n

Microfibre is sold by weight in grams per square metre (gsm). Heavier cloths hold more water; short, light ones leave less lint on polish and glass.<\/p>\n\n\n\n

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1200 gsm (sample)<\/p>\n\n\n\n

Plush drying towel<\/h3>\n\n\n\n

Lay it flat and pull it across the panel.<\/p>\n\n\n\n

Wash on its own, no softener.<\/p>\n<\/div>\n\n\n\n

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400 gsm (sample)<\/p>\n\n\n\n

Edgeless buffing cloth<\/h3>\n\n\n\n

Wipes off wax, polish and ceramic spray.<\/p>\n\n\n\n

Keep one colour for each product.<\/p>\n<\/div>\n\n\n\n

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300 gsm (sample)<\/p>\n\n\n\n

Short-pile cloth<\/h3>\n\n\n\n

Removes heavy polish residue.<\/p>\n\n\n\n

Rinse before it dries hard.<\/p>\n<\/div>\n\n\n\n

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Waffle weave (sample)<\/p>\n\n\n\n

Glass cloth<\/h3>\n\n\n\n

Streak-free windows and mirrors.<\/p>\n\n\n\n

Air dry or low heat.<\/p>\n<\/div>\n<\/div>\n\n\n\n