Help
FAQ & delivery
Measurements, making times, delivery, the remake promise and payments, all in one place.
Orders, making & delivery
Frequently asked questions
Still unsure? Call (555) 014-6620 or email [email protected].
What if I measure wrong?
We check every set of numbers against the others before cutting and email you if something looks unusual. The remake promise covers the first shirt (sample policy).
How long does a shirt take?
About three weeks from order to delivery: one week to draft and cut, one to sew and press, then shipping (sample times).
What are the fabrics made of?
Each product page lists the weave and weight. Fibre composition and care are placeholders in this sample store.
Can I order the same shirt again?
Yes. Your pattern is saved, so the next order only needs a fabric, collar and cuff.
Do you make shirts for every body?
We draft every pattern from your own numbers, in any size. Tell us about posture or anything we should know in the order notes.
Can I return a made-to-measure shirt?
Shirts cut to your measurements cannot be resold, so they are covered by the remake promise instead of a refund (sample policy). Your local consumer rights still apply.
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery
Delivery rates and times
Every shirt ships folded with tissue in a flat box, with tracking.
Standard tracked, 2–4 working days after making
$5.95
Orders of three shirts or more
Free
Express, next working day after making
$12.95
Collect from the studio
Free
Example prices and times (sample).
Remake promise
If the first shirt is not right, we adjust and remake it
Made-to-measure is a conversation. Tell us what feels off and we change your pattern before we cut again.
Within 30 days
Tell us within 30 days of delivery, with photos of the shirt on (sample policy).
Once per first order
We remake your first shirt once, free, after adjusting the pattern (sample policy).
Worn and washed is fine
Wash it once as the care label says; that is when cotton settles.
Your pattern is kept
Changes go into your saved pattern for every next order.
Sample policy for the demo store. It is not a guarantee of fit; your own terms replace it.