{"id":196,"date":"2026-11-03T16:55:31","date_gmt":"2026-11-03T09:55:31","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-collar\/faq-delivery\/"},"modified":"2026-11-03T16:55:31","modified_gmt":"2026-11-03T09:55:31","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-collar\/faq-delivery\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
\n
\n

Help<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Measurements, making times, delivery, the remake promise and payments, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

\n
\n
\n

Orders, making & delivery<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-6620 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

\n
What if I measure wrong?<\/summary>\n

We check every set of numbers against the others before cutting and email you if something looks unusual. The remake promise covers the first shirt (sample policy).<\/p>\n<\/details>\n\n\n\n

How long does a shirt take?<\/summary>\n

About three weeks from order to delivery: one week to draft and cut, one to sew and press, then shipping (sample times).<\/p>\n<\/details>\n\n\n\n

What are the fabrics made of?<\/summary>\n

Each product page lists the weave and weight. Fibre composition and care are placeholders in this sample store.<\/p>\n<\/details>\n\n\n\n

Can I order the same shirt again?<\/summary>\n

Yes. Your pattern is saved, so the next order only needs a fabric, collar and cuff.<\/p>\n<\/details>\n\n\n\n

Do you make shirts for every body?<\/summary>\n

We draft every pattern from your own numbers, in any size. Tell us about posture or anything we should know in the order notes.<\/p>\n<\/details>\n\n\n\n

Can I return a made-to-measure shirt?<\/summary>\n

Shirts cut to your measurements cannot be resold, so they are covered by the remake promise instead of a refund (sample policy). Your local consumer rights still apply.<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

\n
\n
\n

Delivery<\/p>\n\n\n\n

Delivery rates and times<\/h2>\n\n\n\n

Every shirt ships folded with tissue in a flat box, with tracking.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n

Standard tracked, 2\u20134 working days after making<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

\n

Orders of three shirts or more<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

\n

Express, next working day after making<\/p>\n\n\n\n

$12.95<\/p>\n<\/div>\n\n\n\n

\n

Collect from the studio<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices and times (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

\n
\n
\n

Remake promise<\/p>\n\n\n\n

If the first shirt is not right, we adjust and remake it<\/h2>\n\n\n\n

Made-to-measure is a conversation. Tell us what feels off and we change your pattern before we cut again.<\/p>\n\n\n\n

\n
Book a fitting<\/a><\/div>\n\n\n\n
Contact us<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n

Within 30 days<\/strong><\/p>\n\n\n\n

Tell us within 30 days of delivery, with photos of the shirt on (sample policy).<\/p>\n<\/div>\n\n\n\n

\n

Once per first order<\/strong><\/p>\n\n\n\n

We remake your first shirt once, free, after adjusting the pattern (sample policy).<\/p>\n<\/div>\n\n\n\n

\n

Worn and washed is fine<\/strong><\/p>\n\n\n\n

Wash it once as the care label says; that is when cotton settles.<\/p>\n<\/div>\n\n\n\n

\n

Your pattern is kept<\/strong><\/p>\n\n\n\n

Changes go into your saved pattern for every next order.<\/p>\n<\/div>\n<\/div>\n\n\n\n

Sample policy for the demo store. It is not a guarantee of fit; your own terms replace it.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ & delivery Measurements, making times, delivery, the remake promise and payments, all in one place. Orders, making & delivery Frequently asked questions Still unsure? Call (555) 014-6620 or email hello@example.com. Delivery Delivery rates and times Every shirt ships folded with tissue in a flat box, with tracking. Standard tracked, 2\u20134 working days after […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-196","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-collar\/wp-json\/wp\/v2\/pages\/196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-collar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-collar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-collar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-collar\/wp-json\/wp\/v2\/comments?post=196"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-collar\/wp-json\/wp\/v2\/pages\/196\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-collar\/wp-json\/wp\/v2\/media?parent=196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}