{"id":62,"date":"2026-11-03T17:31:31","date_gmt":"2026-11-03T10:31:31","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/help\/"},"modified":"2026-11-03T17:31:31","modified_gmt":"2026-11-03T10:31:31","slug":"help","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/help\/","title":{"rendered":"Downloads & FAQ"},"content":{"rendered":"\n
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Help centre<\/p>\n\n\n\n

Downloads & FAQ<\/h1>\n\n\n\n

Formats, units, printing, licences, download links and refunds, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Downloads, licences & refunds<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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What do I get when I buy a plan?<\/summary>\n

A ZIP file with the PDF plan set, a CSV cut list, the cutting diagram and your licence. Each product page lists its files.<\/p>\n<\/details>\n\n\n\n

Are the plans in metric or imperial?<\/summary>\n

Both. Every drawing and the cut list show millimetres and inches with fractions.<\/p>\n<\/details>\n\n\n\n

Which tools do I need?<\/summary>\n

Each plan starts with a tool list. Some plans can be built with hand tools only; the product page says so.<\/p>\n<\/details>\n\n\n\n

Can I sell what I build?<\/summary>\n

Yes, with the build-to-sell licence (sample terms). The personal licence covers pieces for yourself, family and friends.<\/p>\n<\/details>\n\n\n\n

Can I print the plan?<\/summary>\n

Yes. The PDF prints on A4 and US Letter paper, and some plans include full-size templates.<\/p>\n<\/details>\n\n\n\n

Do I need an account?<\/summary>\n

An account is created at checkout so all your downloads stay in one place (sample settings).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n\n\n\n

Is there a refund policy?<\/summary>\n

Files are delivered instantly, so we look at each request by email. Faulty files are always replaced (sample policy).<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Download details<\/p>\n\n\n\n

Limits and settings<\/h2>\n\n\n\n

Every plan is a download, ready as soon as your payment goes through.<\/p>\n<\/div>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Instant download link<\/p>\n<\/div>\n\n\n\n

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Download attempts<\/p>\n\n\n\n

5 per file<\/p>\n<\/div>\n\n\n\n

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Link valid for<\/p>\n\n\n\n

30 days, then re-sent on request<\/p>\n<\/div>\n\n\n\n

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Re-downloads<\/p>\n\n\n\n

From My account<\/p>\n<\/div>\n\n\n\n

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Shipping fee<\/p>\n\n\n\n

None<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example settings (sample). Download limits live in WooCommerce \u2192 Settings \u2192 Products.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Instant download<\/p>\n\n\n\n

From checkout to the workbench<\/h2>\n<\/div>\n<\/div>\n\n\n\n

There is nothing to ship. Your plan is ready the moment your payment goes through.<\/p>\n\n\n\n

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Step 1<\/p>\n\n\n\n

Pay<\/h3>\n\n\n\n

Check out with a card or a wallet shown at checkout (sample).<\/p>\n<\/div>\n\n\n\n

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Step 2<\/p>\n\n\n\n

Download<\/h3>\n\n\n\n

The download button appears on the order page.<\/p>\n<\/div>\n\n\n\n

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Step 3<\/p>\n\n\n\n

Email<\/h3>\n\n\n\n

The same link arrives in your inbox.<\/p>\n<\/div>\n\n\n\n

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Later<\/p>\n\n\n\n

Download again<\/h3>\n\n\n\n

Your plans stay in My account \u2192 Downloads.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Instant download link<\/p>\n<\/div>\n\n\n\n

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Download attempts<\/p>\n\n\n\n

5 per file<\/p>\n<\/div>\n\n\n\n

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Link valid for<\/p>\n\n\n\n

30 days<\/p>\n<\/div>\n\n\n\n

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Shipping fee<\/p>\n\n\n\n

None<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Example settings (sample). Download limits and expiry live in WooCommerce \u2192 Settings \u2192 Products.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Why buy here<\/p>\n\n\n\n

Plans drawn to be built<\/h2>\n<\/div>\n\n\n\n
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Measured twice<\/h3>\n\n\n\n

Every part in metric and imperial, with the cut list in a spreadsheet file.<\/p>\n<\/div>\n\n\n\n

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Instant download<\/h3>\n\n\n\n

Links on the order page and by email straight after checkout.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Clear licences<\/h3>\n\n\n\n

Personal or build-to-sell, in plain English (sample terms).<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Help from a person<\/h3>\n\n\n\n

Stuck on a step? Email us and a person replies (sample hours).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help centre Downloads & FAQ Formats, units, printing, licences, download links and refunds, all in one place. Downloads, licences & refunds Frequently asked questions Still unsure? Email hello@example.com. Download details Limits and settings Every plan is a download, ready as soon as your payment goes through. Delivery Instant download link Download attempts 5 per file […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-dovetail\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}