{"id":146,"date":"2026-11-03T17:29:02","date_gmt":"2026-11-03T10:29:02","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-easel\/help\/"},"modified":"2026-11-03T17:29:02","modified_gmt":"2026-11-03T10:29:02","slug":"help","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-easel\/help\/","title":{"rendered":"FAQ, returns & delivery"},"content":{"rendered":"\n
\n
\n

Help<\/p>\n\n\n\n

FAQ, returns & delivery<\/h1>\n\n\n\n

Colours, pigment information, collection, delivery, returns and workshops, in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

\n
\n
\n

Colours, orders & returns<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-7730 or email studio@example.com.<\/p>\n<\/div>\n\n\n\n

\n
Are the colours on screen accurate?<\/summary>\n

Colour chips and dots are sample colours and every screen shows them a little differently. Check the printed chart in store or the maker’s colour card before a big order.<\/p>\n<\/details>\n\n\n\n

Where do I find pigment and safety information?<\/summary>\n

Each paint page has a pigment and safety section. In this demo it is a placeholder: the store adds the maker’s safety data sheet for every product.<\/p>\n<\/details>\n\n\n\n

When can I collect?<\/summary>\n

Order by 15:00 and collect from 9:00 the next morning (sample times). Items on the shelf can be ready within two hours.<\/p>\n<\/details>\n\n\n\n

Can our school get trade prices?<\/summary>\n

Yes, with a school account. Trade prices and invoices need a WooCommerce B2B or wholesale plugin on the store.<\/p>\n<\/details>\n\n\n\n

How do I book a workshop?<\/summary>\n

Call or email the store with the date you want. Online booking needs an events or bookings plugin (sample dates).<\/p>\n<\/details>\n\n\n\n

Can I return supplies?<\/summary>\n

Unopened supplies can come back to the store within 30 days (sample policy). Opened paint, cut paper and mixed colours cannot be returned unless faulty.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Standard delivery takes 2\u20134 working days. Large canvases and easels travel as oversize parcels (sample times).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments at checkout, and monthly invoices on an approved trade account (sample).<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

\n
\n
\n
\"Paint<\/figure>\n<\/div>\n\n\n\n
\n

Paint spec sheet<\/p>\n\n\n\n

The facts on every tube<\/h2>\n\n\n\n

Pigment code, series, opacity and tube size on every paint page, so the counter, the studio and the art room read the same facts.<\/p>\n\n\n\n

Specification<\/th>Artist oil paint, 37 ml<\/th><\/tr><\/thead>
Item code<\/td>EA-OP-37<\/td><\/tr>
Pigment<\/td>PB29 (sample)<\/td><\/tr>
Series<\/td>Series 1<\/td><\/tr>
Opacity<\/td>Semi-transparent<\/td><\/tr>
Tube<\/td>37 ml, aluminium<\/td><\/tr>
Safety<\/td>See the maker's safety sheet (placeholder)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n

Spec values are samples<\/p>\n\n\n\n

Colours vary between screens<\/p>\n<\/div>\n\n\n\n

\n
Open oil paints<\/a><\/div>\n\n\n\n
See the colour chart<\/a><\/div>\n<\/div>\n\n\n\n

Pigment and safety details are placeholders: add the maker's colour chart and safety data sheet for every paint before you sell it.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

\n
\n
\n

Delivery<\/p>\n\n\n\n

Delivery and collection<\/h2>\n\n\n\n

Collect free at the store, or get supplies delivered to your door, studio or art room.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n

Click & collect at the store<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

\n

Standard delivery, 2\u20134 working days<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

\n

Orders over $75<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

\n

Large canvas and easels (oversize)<\/p>\n\n\n\n

From $14.95<\/p>\n<\/div>\n\n\n\n

\n

Delivery to schools on a trade account<\/p>\n\n\n\n

Free over $200<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices and delivery options (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

\n
\n

Why artists stay<\/p>\n\n\n\n

Built around the studio counter<\/h2>\n<\/div>\n\n\n\n
\n
\n
\"\"\/<\/figure>\n\n\n\n

Shop by colour<\/h3>\n\n\n\n

Colour chips and dots on every card (sample colours).<\/p>\n<\/div>\n\n\n\n

\n
\"\"\/<\/figure>\n\n\n\n

Item codes everywhere<\/h3>\n\n\n\n

Search by name or item code and reorder fast.<\/p>\n<\/div>\n\n\n\n

\n
\"\"\/<\/figure>\n\n\n\n

Click & collect<\/h3>\n\n\n\n

Order by 15:00, collect from 9:00 (sample).<\/p>\n<\/div>\n\n\n\n

\n
\"\"\/<\/figure>\n\n\n\n

30-day returns<\/h3>\n\n\n\n

Unopened supplies back to the store (sample policy).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ, returns & delivery Colours, pigment information, collection, delivery, returns and workshops, in one place. Colours, orders & returns Frequently asked questions Still unsure? Call (555) 014-7730 or email studio@example.com. Paint spec sheet The facts on every tube Pigment code, series, opacity and tube size on every paint page, so the counter, the studio […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-146","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-easel\/wp-json\/wp\/v2\/pages\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-easel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-easel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-easel\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-easel\/wp-json\/wp\/v2\/comments?post=146"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-easel\/wp-json\/wp\/v2\/pages\/146\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-easel\/wp-json\/wp\/v2\/media?parent=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}