Help centre
FAQ & delivery
Models, folding, delivery, returns, care and warranty, all in one place.
Orders, care & warranty
Frequently asked questions
Still unsure? Call (555) 014-3390 or email [email protected].
Solo or Tandem: which should I choose?
Choose Solo if you mostly paddle alone and carry it a lot. Choose Tandem if you paddle with someone or carry more gear; it can also be paddled alone from the middle seat.
How long does it take to unfold?
About 8 minutes for the Solo and 12 for the Tandem once you have practised a few times (sample times). The first time takes longer.
Can it go on the sea?
The demo copy describes calm lakes, rivers and sheltered coast. Where you paddle is your decision; check local conditions and rules first.
How do I store it?
Rinse it with fresh water, let it dry unfolded, then fold it into the carry bag and keep it somewhere dry (sample care guide).
What does the warranty cover?
Faults in materials and workmanship for the period shown on the product page. Wear from use, sand and sharp rocks is not a fault (sample terms).
How long does delivery take?
Orders leave us within two working days; tracked delivery takes 3–5 working days (sample times).
Can I return it if it is not for me?
Yes, within 30 days of delivery if it is clean, dry and folded in its bag (sample policy).
Do you sell spare parts?
Yes. Ribs, clips, seat parts and patches are available by email in this sample store.
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery & returns
Delivery rates and returns
The kayak ships tracked in one box. Accessories ship in their own parcel.
Kayak, tracked, 3–5 working days
Free
Accessories, under $60
$5.95
Accessories, $60 and over
Free
Kayak return within 30 days
Free collection
Unused accessories within 30 days
Free label
Example prices, times and policy (sample).
How it works
From order to first paddle
1
Pick a model
Solo or Tandem, in Teal, Sunset or Sand.
2
Delivery in one box
Tracked delivery, the kayak packed in its carry bag (sample times).
3
Practise the fold
Unfold it at home or in the park a couple of times.
4
Go paddling
Carry it to the water and unfold it on the shore.
Placeholder text
On the water
Water safety notes
Replace these notes with guidance from your national water-safety body or a qualified instructor. The text below is a placeholder, not advice.
This theme and the sample store make no safety claims and show no safety certification.
Wear a buoyancy aid
Placeholder: wear a buoyancy aid that fits you, fastened, every time you paddle.
Check wind and weather
Placeholder: read the forecast and the water conditions before you set off.
Share your route
Placeholder: tell someone where you are going and when you will be back.
Paddle within your skills
Placeholder: stay close to the shore until you know the kayak and the water.
Buying with us
What you can expect
Ships in one box
Tracked delivery, the kayak packed in its own carry bag (sample times).
Try-out days
Paddle both models at the lake before you order (sample dates).
Two-year warranty
Each product page states its warranty: two years for the kayak in this sample store.
Real help
Questions about a model or the fold? Call or email us (sample hours).