{"id":58,"date":"2026-11-03T17:07:10","date_gmt":"2026-11-03T10:07:10","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/support\/"},"modified":"2026-11-03T17:07:10","modified_gmt":"2026-11-03T10:07:10","slug":"support","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/support\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help centre<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Models, folding, delivery, returns, care and warranty, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Orders, care & warranty<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-3390 or email paddle@example.com.<\/p>\n<\/div>\n\n\n\n

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Solo or Tandem: which should I choose?<\/summary>\n

Choose Solo if you mostly paddle alone and carry it a lot. Choose Tandem if you paddle with someone or carry more gear; it can also be paddled alone from the middle seat.<\/p>\n<\/details>\n\n\n\n

How long does it take to unfold?<\/summary>\n

About 8 minutes for the Solo and 12 for the Tandem once you have practised a few times (sample times). The first time takes longer.<\/p>\n<\/details>\n\n\n\n

Can it go on the sea?<\/summary>\n

The demo copy describes calm lakes, rivers and sheltered coast. Where you paddle is your decision; check local conditions and rules first.<\/p>\n<\/details>\n\n\n\n

How do I store it?<\/summary>\n

Rinse it with fresh water, let it dry unfolded, then fold it into the carry bag and keep it somewhere dry (sample care guide).<\/p>\n<\/details>\n\n\n\n

What does the warranty cover?<\/summary>\n

Faults in materials and workmanship for the period shown on the product page. Wear from use, sand and sharp rocks is not a fault (sample terms).<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Orders leave us within two working days; tracked delivery takes 3\u20135 working days (sample times).<\/p>\n<\/details>\n\n\n\n

Can I return it if it is not for me?<\/summary>\n

Yes, within 30 days of delivery if it is clean, dry and folded in its bag (sample policy).<\/p>\n<\/details>\n\n\n\n

Do you sell spare parts?<\/summary>\n

Yes. Ribs, clips, seat parts and patches are available by email in this sample store.<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery & returns<\/p>\n\n\n\n

Delivery rates and returns<\/h2>\n\n\n\n

The kayak ships tracked in one box. Accessories ship in their own parcel.<\/p>\n<\/div>\n\n\n\n

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Kayak, tracked, 3\u20135 working days<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Accessories, under $60<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Accessories, $60 and over<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Kayak return within 30 days<\/p>\n\n\n\n

Free collection<\/p>\n<\/div>\n\n\n\n

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Unused accessories within 30 days<\/p>\n\n\n\n

Free label<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices, times and policy (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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How it works<\/p>\n\n\n\n

From order to first paddle<\/h2>\n<\/div>\n\n\n\n
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1<\/p>\n\n\n\n

Pick a model<\/h3>\n\n\n\n

Solo or Tandem, in Teal, Sunset or Sand.<\/p>\n<\/div>\n\n\n\n

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2<\/p>\n\n\n\n

Delivery in one box<\/h3>\n\n\n\n

Tracked delivery, the kayak packed in its carry bag (sample times).<\/p>\n<\/div>\n\n\n\n

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3<\/p>\n\n\n\n

Practise the fold<\/h3>\n\n\n\n

Unfold it at home or in the park a couple of times.<\/p>\n<\/div>\n\n\n\n

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4<\/p>\n\n\n\n

Go paddling<\/h3>\n\n\n\n

Carry it to the water and unfold it on the shore.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Placeholder text<\/p>\n\n\n\n

On the water<\/p>\n\n\n\n

Water safety notes<\/h2>\n\n\n\n

Replace these notes with guidance from your national water-safety body or a qualified instructor. The text below is a placeholder, not advice.<\/p>\n\n\n\n

This theme and the sample store make no safety claims and show no safety certification.<\/p>\n<\/div>\n\n\n\n

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Wear a buoyancy aid<\/h3>\n\n\n\n

Placeholder: wear a buoyancy aid that fits you, fastened, every time you paddle.<\/p>\n<\/div>\n\n\n\n

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Check wind and weather<\/h3>\n\n\n\n

Placeholder: read the forecast and the water conditions before you set off.<\/p>\n<\/div>\n\n\n\n

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Share your route<\/h3>\n\n\n\n

Placeholder: tell someone where you are going and when you will be back.<\/p>\n<\/div>\n\n\n\n

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Paddle within your skills<\/h3>\n\n\n\n

Placeholder: stay close to the shore until you know the kayak and the water.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Buying with us<\/p>\n\n\n\n

What you can expect<\/h2>\n<\/div>\n\n\n\n
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Ships in one box<\/h3>\n\n\n\n

Tracked delivery, the kayak packed in its own carry bag (sample times).<\/p>\n<\/div>\n\n\n\n

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Try-out days<\/h3>\n\n\n\n

Paddle both models at the lake before you order (sample dates).<\/p>\n<\/div>\n\n\n\n

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Two-year warranty<\/h3>\n\n\n\n

Each product page states its warranty: two years for the kayak in this sample store.<\/p>\n<\/div>\n\n\n\n

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Real help<\/h3>\n\n\n\n

Questions about a model or the fold? Call or email us (sample hours).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help centre FAQ & delivery Models, folding, delivery, returns, care and warranty, all in one place. Orders, care & warranty Frequently asked questions Still unsure? Call (555) 014-3390 or email paddle@example.com. Delivery & returns Delivery rates and returns The kayak ships tracked in one box. Accessories ship in their own parcel. Kayak, tracked, 3\u20135 working […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-58","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/wp-json\/wp\/v2\/pages\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/wp-json\/wp\/v2\/pages\/58\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-eddy\/wp-json\/wp\/v2\/media?parent=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}