{"id":78,"date":"2026-11-03T17:24:25","date_gmt":"2026-11-03T10:24:25","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-frond\/faq-delivery\/"},"modified":"2026-11-03T17:24:25","modified_gmt":"2026-11-03T10:24:25","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-frond\/faq-delivery\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Plans, plant care, delivery and returns, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Plans & orders<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Cannot find your answer? Call (555) 017-2418 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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Is this a subscription?<\/summary>\n

Plans are made to repeat, but recurring boxes and payments need a WooCommerce subscriptions plugin on your store. Without one, each box is a single order you place yourself.<\/p>\n<\/details>\n\n\n\n

Can I skip, pause or swap a plant?<\/summary>\n

With a subscriptions plugin, yes: skip the next box, pause your plan or swap the plant from your account before the cut-off. The cut-off in this demo is five days before dispatch (sample).<\/p>\n<\/details>\n\n\n\n

How do the plants travel?<\/summary>\n

Each plant is potted, watered, wrapped in paper and packed upright in a card box (sample). Unpack it on the day it arrives.<\/p>\n<\/details>\n\n\n\n

What if I have very little light?<\/summary>\n

Choose Low light in the plan picker: we only send plants that cope with a dim spot (sample).<\/p>\n<\/details>\n\n\n\n

Are the plants safe for pets?<\/summary>\n

Pet-safety notes in this demo are placeholders, not advice. Check each plant with a vet or a trusted source before it shares a room with pets.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Boxes leave us on Tuesdays; tracked delivery takes 1\u20133 working days (sample times).<\/p>\n<\/details>\n\n\n\n

Can I return something?<\/summary>\n

Unused pots and tools can go back within 30 days. Plants cannot be returned once sent; tell us if one arrives damaged (sample policy).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Plant care<\/p>\n\n\n\n

Is my plant doing the right thing?<\/h2>\n\n\n\n

The questions new members ask most. Still unsure? Send a photo of the plant to hello@example.com.<\/p>\n\n\n\n

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Placeholder<\/strong><\/p>\n\n\n\n

Pet note (placeholder): pet-safety information for each plant is sample text, not advice. Check each plant with a vet or a trusted source before it shares a room with pets.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The leaves are turning yellow.<\/summary>\n

Most often too much water. Let the top few centimetres of mix dry out and check that the pot drains (sample guidance).<\/p>\n<\/details>\n\n\n\n

The leaf tips are brown and crispy.<\/summary>\n

Dry air or a radiator nearby. Move it a little further away and raise the humidity with a pebble tray.<\/p>\n<\/details>\n\n\n\n

It is leaning towards the window.<\/summary>\n

That is normal: plants grow towards the light. Turn the pot a quarter every week.<\/p>\n<\/details>\n\n\n\n

When should I repot?<\/summary>\n

When roots come out of the drainage hole, usually every one to two years. Spring is the easiest time.<\/p>\n<\/details>\n\n\n\n

A few leaves dropped after delivery.<\/summary>\n

Plants can drop a leaf or two after a journey. Give it a week in its new spot before changing anything.<\/p>\n<\/details>\n\n\n\n

Is this plant safe around my cat or dog?<\/summary>\n

Pet-safety information in this demo is placeholder text. Check each plant with a vet or a trusted source (sample answer).<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Delivery and fees<\/h2>\n\n\n\n

Plant boxes ship on Tuesdays so they never sit in a depot over the weekend. Single items can be added to a box or ordered on their own.<\/p>\n<\/div>\n\n\n\n

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Plan boxes<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Single items, orders over $45<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Single items, under $45<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Large plants and planters<\/p>\n\n\n\n

$9.95<\/p>\n<\/div>\n\n\n\n

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Change of delivery address<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices and delivery options (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Why members stay<\/p>\n\n\n\n

Growing a home jungle, made simple<\/h2>\n<\/div>\n\n\n\n
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\"\"\/<\/figure>\n\n\n\n

A new plant each time<\/h3>\n\n\n\n

A different plant for your light level every box (sample).<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

A pot that fits<\/h3>\n\n\n\n

Every plant arrives in a pot with drainage and a saucer.<\/p>\n<\/div>\n\n\n\n

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A care card<\/h3>\n\n\n\n

Light, water, humidity and feeding in plain words.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Skip, pause or swap<\/h3>\n\n\n\n

Change any box before the cut-off (needs a subscriptions plugin).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ & delivery Plans, plant care, delivery and returns, all in one place. Plans & orders Frequently asked questions Cannot find your answer? Call (555) 017-2418 or email hello@example.com. Plant care Is my plant doing the right thing? The questions new members ask most. Still unsure? Send a photo of the plant to hello@example.com. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-frond\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-frond\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-frond\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-frond\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-frond\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-frond\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-frond\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}