{"id":81,"date":"2026-11-03T17:03:46","date_gmt":"2026-11-03T10:03:46","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/faq-delivery\/"},"modified":"2026-11-03T17:03:46","modified_gmt":"2026-11-03T10:03:46","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/faq-delivery\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Plans, sizes, toy safety and delivery, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Plans & orders<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Cannot find your answer? Call (555) 014-6248 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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Is this a subscription?<\/summary>\n

Plans are made to repeat, but recurring boxes and payments need a WooCommerce subscriptions plugin on your store. Without one, each box is a single order you place yourself.<\/p>\n<\/details>\n\n\n\n

Can I skip a box or pause?<\/summary>\n

With a subscriptions plugin, yes: skip the next box or pause your plan from your account before the cut-off. The cut-off in this demo is five days before dispatch (sample).<\/p>\n<\/details>\n\n\n\n

How do I pick the right size?<\/summary>\n

Use your dog’s weight as a start (sample guide on the plan picker), then go by mouth size: if in doubt, size up.<\/p>\n<\/details>\n\n\n\n

What if my dog does not like a toy?<\/summary>\n

Tell us in your account notes and we leave that kind of toy out of the next boxes (sample policy).<\/p>\n<\/details>\n\n\n\n

Do you list treat ingredients?<\/summary>\n

Every treat page lists its ingredients. The recipes in this demo are samples; check the bag before you feed a new treat.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Boxes leave us in the first week of the month; tracked delivery takes 1\u20133 working days (sample times).<\/p>\n<\/details>\n\n\n\n

Can I return something?<\/summary>\n

Unused toys in their packaging can go back within 30 days. Opened treats cannot be returned (sample policy).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Toy safety notes<\/p>\n\n\n\n

Play safe (placeholder notes)<\/h2>\n\n\n\n

Questions about a toy in your box? Email hello@example.com with a photo.<\/p>\n\n\n\n

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Placeholder<\/strong><\/p>\n\n\n\n

Toy safety notes on this page are sample placeholder text, not safety or vet advice. Always supervise play.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Supervise play<\/h3>\n\n\n\n

Stay nearby with any new chew or toy, especially for the first few sessions (sample note).<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Size up, not down<\/h3>\n\n\n\n

Pick a toy bigger than your dog’s mouth, so it cannot be swallowed (sample note).<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Check toys often<\/h3>\n\n\n\n

Look for cracks, loose pieces and thin spots, and replace worn toys (sample note).<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n
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Treats are extras<\/h3>\n\n\n\n

Count treats as part of the day’s food and keep fresh water nearby (sample note).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Delivery and fees<\/h2>\n\n\n\n

Boxes ship in the first week of the month. Single toys and treats can be added to a box or ordered on their own.<\/p>\n<\/div>\n\n\n\n

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Plan boxes<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Single items, orders over $40<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Single items, under $40<\/p>\n\n\n\n

$4.95<\/p>\n<\/div>\n\n\n\n

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Express, where available<\/p>\n\n\n\n

$7.95<\/p>\n<\/div>\n\n\n\n

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Change of delivery address<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices and delivery options (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Why members stay<\/p>\n\n\n\n

Toys your dog actually plays with<\/h2>\n<\/div>\n\n\n\n
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\"\"\/<\/figure>\n\n\n\n

A new theme<\/h3>\n\n\n\n

A different theme and play card every month (sample).<\/p>\n<\/div>\n\n\n\n

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Sized for your dog<\/h3>\n\n\n\n

Small, medium or large, so toys fit the mouth.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Matched to the chewer<\/h3>\n\n\n\n

Gentle, regular or power boxes.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Skip or pause<\/h3>\n\n\n\n

Take a box off whenever you need (needs a subscriptions plugin).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ & delivery Plans, sizes, toy safety and delivery, all in one place. Plans & orders Frequently asked questions Cannot find your answer? Call (555) 014-6248 or email hello@example.com. Toy safety notes Play safe (placeholder notes) Questions about a toy in your box? Email hello@example.com with a photo. Placeholder Toy safety notes on this […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-81","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/wp-json\/wp\/v2\/pages\/81","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/wp-json\/wp\/v2\/comments?post=81"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/wp-json\/wp\/v2\/pages\/81\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-gnaw\/wp-json\/wp\/v2\/media?parent=81"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}