{"id":124,"date":"2026-11-03T17:34:50","date_gmt":"2026-11-03T10:34:50","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/help\/"},"modified":"2026-11-03T17:34:50","modified_gmt":"2026-11-03T10:34:50","slug":"help","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/help\/","title":{"rendered":"FAQ, delivery & returns"},"content":{"rendered":"\n
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Help<\/p>\n\n\n\n

FAQ, delivery & returns<\/h1>\n\n\n\n

Pack sizes, collection, delivery, autoship and returns, in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Packs, orders & returns<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-7730 or email trade@example.com.<\/p>\n<\/div>\n\n\n\n

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Which pack size should I buy?<\/summary>\n

Every card shows the pack sizes in stock. Bigger packs cost less per kilo; buy what your pet finishes before the best-before date on the pack.<\/p>\n<\/details>\n\n\n\n

How much should I feed?<\/summary>\n

Follow the feeding guide printed on each pack. The feeding guide table on this site is a placeholder for the amounts from each pack.<\/p>\n<\/details>\n\n\n\n

When can I collect?<\/summary>\n

Order by 15:00 and collect after 16:00 the same day, or any time in the next five days (sample times).<\/p>\n<\/details>\n\n\n\n

How does autoship work?<\/summary>\n

Pick products and how often you want them, then skip, change or cancel any time. Autoship needs a WooCommerce subscriptions plugin on the store.<\/p>\n<\/details>\n\n\n\n

Can my salon, shelter or shop get trade prices?<\/summary>\n

Yes, with a trade account. Trade prices and terms need a WooCommerce B2B or wholesale plugin on the store.<\/p>\n<\/details>\n\n\n\n

Can I return an item?<\/summary>\n

Unopened items in their packaging can come back within 30 days (sample policy). Opened food, treats and litter cannot be returned unless faulty.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Standard delivery takes 2\u20133 working days and next-day delivery is available when you order by 15:00 (sample times).<\/p>\n<\/details>\n\n\n\n

Do you deliver live animals?<\/summary>\n

No. The store sells supplies only: food, litter, toys, beds, grooming, aquarium and habitat products.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Autoship<\/p>\n\n\n\n

Never run out of food
or litter again<\/h2>\n\n\n\n

Choose the products you buy every month and how often you want them. Each delivery is a normal order you can change, skip or cancel.<\/p>\n\n\n\n

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01<\/p>\n\n\n\n

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Pick your regulars<\/strong><\/p>\n\n\n\n

Food, litter, hay or bedding: anything you buy again and again.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

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Choose how often<\/strong><\/p>\n\n\n\n

Every 2, 4, 6 or 8 weeks. Change it any time from My account<\/em>.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

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Skip, change or cancel<\/strong><\/p>\n\n\n\n

Going away? Skip a delivery. New puppy? Change the pack size.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Deliver every:<\/strong><\/p>\n\n\n\n

2 weeks<\/p>\n\n\n\n

4 weeks<\/p>\n\n\n\n

6 weeks<\/p>\n\n\n\n

8 weeks<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Cardboard<\/figure>\n\n\n\n

Next autoship \u00b7 sample<\/p>\n\n\n\n

Dry dog food 12 kg + litter 20 L<\/h3>\n\n\n\n
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Every<\/p>\n\n\n\n

4 weeks<\/p>\n<\/div>\n\n\n\n

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Next delivery<\/p>\n\n\n\n

Thursday (sample)<\/p>\n<\/div>\n\n\n\n

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Autoship saving<\/p>\n\n\n\n

5% (sample)<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Shop autoship favourites<\/a><\/div>\n<\/div>\n\n\n\n

Autoship needs a WooCommerce subscriptions plugin. This theme shows how it works; it does not charge or ship repeat orders by itself.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Delivery and collection<\/h2>\n\n\n\n

Collect free at the store, or get supplies delivered to your door, salon or shelter.<\/p>\n<\/div>\n\n\n\n

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Click & collect at the store<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Standard delivery, 2\u20133 working days<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Orders over $49<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Next-day delivery, order by 15:00<\/p>\n\n\n\n

$8.95<\/p>\n<\/div>\n\n\n\n

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Pallet delivery (trade accounts)<\/p>\n\n\n\n

From $45<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices and delivery options (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Why pet owners shop here<\/p>\n\n\n\n

Built around the big bag<\/h2>\n<\/div>\n\n\n\n
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\"\"\/<\/figure>\n\n\n\n

Every pack size<\/h3>\n\n\n\n

From small bags to sacks and pallets, side by side.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Same-day collect<\/h3>\n\n\n\n

Order by 15:00, collect after 16:00 (sample).<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Autoship<\/h3>\n\n\n\n

Repeat deliveries with a subscriptions plugin.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Easy returns<\/h3>\n\n\n\n

Unopened items back within 30 days (sample policy).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ, delivery & returns Pack sizes, collection, delivery, autoship and returns, in one place. Packs, orders & returns Frequently asked questions Still unsure? Call (555) 014-7730 or email trade@example.com. Autoship Never run out of food or litter again Choose the products you buy every month and how often you want them. Each delivery is […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-124","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/wp-json\/wp\/v2\/pages\/124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/wp-json\/wp\/v2\/comments?post=124"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/wp-json\/wp\/v2\/pages\/124\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-kibble\/wp-json\/wp\/v2\/media?parent=124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}