{"id":95,"date":"2026-11-03T17:29:57","date_gmt":"2026-11-03T10:29:57","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-nib\/faq-delivery\/"},"modified":"2026-11-03T17:29:57","modified_gmt":"2026-11-03T10:29:57","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-nib\/faq-delivery\/","title":{"rendered":"FAQ &#038; delivery"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull lt-nib-ruled has-surface-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-96667980 wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center is-style-lt-nib-kicker wp-block-paragraph\">Help<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center\">FAQ &amp; delivery<\/h1>\n\n\n\n<p class=\"has-text-align-center has-ink-soft-color has-text-color has-large-font-size wp-block-paragraph\">Nibs, inks, engraving, delivery and payments, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section id=\"faq\" class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-653e1c62 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<p class=\"is-style-lt-nib-kicker wp-block-paragraph\">Nibs, inks &amp; delivery<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<p class=\"has-ink-soft-color has-text-color wp-block-paragraph\">Still unsure? Call (555) 016-2840 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:62%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which nib size should I choose?<\/summary>\n<p class=\"wp-block-paragraph\">If your handwriting is small, start with EF or F. If it is larger or you like a bold line, choose M or B. You can swap the nib within 30 days (sample policy).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I use any ink in my pen?<\/summary>\n<p class=\"wp-block-paragraph\">Use ink made for fountain pens. India ink, drawing ink and calligraphy ink can clog the feed.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Cartridge or converter?<\/summary>\n<p class=\"wp-block-paragraph\">Cartridges are quick and clean; a converter lets you use any bottled ink. Most of our pens take both (see each product page).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Why does my ink feather?<\/summary>\n<p class=\"wp-block-paragraph\">The paper is too absorbent for the ink. Try a finer nib, a drier ink or our 90\u2013100 gsm paper.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How often should I clean my pen?<\/summary>\n<p class=\"wp-block-paragraph\">Flush it when you change colour, and about once a month if you use the same ink.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I return a pen?<\/summary>\n<p class=\"wp-block-paragraph\">Unused pens can be returned within 30 days in their box; engraved pens cannot (sample policy). Your local consumer rights still apply.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you ship ink abroad?<\/summary>\n<p class=\"wp-block-paragraph\">Bottled ink ships to most countries; some carriers limit liquids (sample terms).<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which payment methods do you accept?<\/summary>\n<p class=\"wp-block-paragraph\">Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section id=\"delivery\" class=\"wp-block-group alignfull lt-nib-ruled has-surface-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-653e1c62 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<p class=\"is-style-lt-nib-kicker wp-block-paragraph\">Delivery<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery rates and times<\/h2>\n\n\n\n<p class=\"has-ink-soft-color has-text-color wp-block-paragraph\">Pens ship in a padded sleeve; ink bottles are sealed and bagged.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<div class=\"wp-block-group lt-nib-rows is-style-lt-nib-card is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-2f20ec05 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">Standard tracked, 2\u20134 working days<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">$4.95<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-2f20ec05 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">Orders over $60<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Free<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-2f20ec05 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">Express, next working day<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">$11.95<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-2f20ec05 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">Collect from the writing desk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Free<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-ink-soft-color has-text-color has-small-font-size wp-block-paragraph\">Example prices and times (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section id=\"engraving\" class=\"wp-block-group alignfull lt-nib-band has-base-color has-primary-background-color has-text-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-653e1c62 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"is-style-lt-nib-kicker has-accent-color has-text-color wp-block-paragraph\">Engraving option<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add a name or a short line<\/h2>\n\n\n\n<p class=\"lt-nib-muted has-large-font-size wp-block-paragraph\">Make a pen a gift: we engrave up to two short lines on the barrel before it ships.<\/p>\n\n\n\n<div class=\"wp-block-group lt-nib-band-steps is-layout-grid wp-container-core-group-is-layout-4627e725 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group lt-nib-band-step is-layout-flow wp-container-core-group-is-layout-2f85121a wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>1. Choose a style<\/strong><\/p>\n\n\n\n<p class=\"lt-nib-muted has-small-font-size wp-block-paragraph\">Script, Roman or Block letters.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group lt-nib-band-step is-layout-flow wp-container-core-group-is-layout-2f85121a wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>2. Type your text<\/strong><\/p>\n\n\n\n<p class=\"lt-nib-muted has-small-font-size wp-block-paragraph\">Up to 20 characters per line.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group lt-nib-band-step is-layout-flow wp-container-core-group-is-layout-2f85121a wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>3. Check the proof<\/strong><\/p>\n\n\n\n<p class=\"lt-nib-muted has-small-font-size wp-block-paragraph\">We email a preview before engraving.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group lt-nib-price-card is-layout-flow wp-container-core-group-is-layout-374d18a3 wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Sample prices<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group lt-nib-rows is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-2f20ec05 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">One line<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">$9<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-2f20ec05 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">Two lines<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">$14<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-2f20ec05 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\">Extra time<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">+ 2 working days<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image size-full is-style-lt-nib-paper\"><img decoding=\"async\" src=\"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-content\/themes\/lt-nib\/assets\/images\/engrave.svg\" alt=\"A fountain pen barrel with a sample engraved name\" style=\"aspect-ratio:4\/3;object-fit:cover\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group lt-nib-chips lt-nib-chips-light is-content-justification-left is-layout-flex wp-container-core-group-is-layout-8b902f2a wp-block-group-is-layout-flex\">\n<p class=\"lt-nib-chip lt-nib-chip-on has-x-small-font-size wp-block-paragraph\">Script<\/p>\n\n\n\n<p class=\"lt-nib-chip has-x-small-font-size wp-block-paragraph\">Roman<\/p>\n\n\n\n<p class=\"lt-nib-chip has-x-small-font-size wp-block-paragraph\">Block<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-ink-color has-accent-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/woocommerce.ltheme.com\/lt-nib\/product\/engraving-service\/\">Add engraving<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-base-color has-text-color wp-element-button\" href=\"https:\/\/woocommerce.ltheme.com\/lt-nib\/contact\/\">Contact us<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"lt-nib-muted has-small-font-size wp-block-paragraph\">Sample text and example prices for the demo store. Engraved pens cannot be returned (sample policy).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Help FAQ &amp; delivery Nibs, inks, engraving, delivery and payments, all in one place. Nibs, inks &amp; delivery Frequently asked questions Still unsure? Call (555) 016-2840 or email hello@example.com. Delivery Delivery rates and times Pens ship in a padded sleeve; ink bottles are sealed and bagged. Standard tracked, 2\u20134 working days $4.95 Orders over $60 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-95","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-json\/wp\/v2\/pages\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-json\/wp\/v2\/comments?post=95"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-json\/wp\/v2\/pages\/95\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-nib\/wp-json\/wp\/v2\/media?parent=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}