{"id":115,"date":"2026-11-03T17:08:14","date_gmt":"2026-11-03T10:08:14","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-shears\/help\/"},"modified":"2026-11-03T17:08:14","modified_gmt":"2026-11-03T10:08:14","slug":"help","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-shears\/help\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Pack sizes, delivery, collection, shades and returns, in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Orders, delivery & returns<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 017-4426 or email trade@example.com.<\/p>\n<\/div>\n\n\n\n

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Can anyone buy, or only professionals?<\/summary>\n

The demo store sells to everyone at shop prices. Trade accounts for stylists, salons and chains see pro prices, which needs a WooCommerce B2B or wholesale plugin.<\/p>\n<\/details>\n\n\n\n

Do you sell single items or only cases?<\/summary>\n

Both. Each card shows the pack size and the price per unit (sample data); back-bar lines also have case prices.<\/p>\n<\/details>\n\n\n\n

How fast is delivery?<\/summary>\n

Order by 16:00 for next-day delivery, free over $150 (sample terms), or collect from the trade counter.<\/p>\n<\/details>\n\n\n\n

Where do I find colour safety instructions?<\/summary>\n

On each colour product page, copied from the maker’s sheet. The demo shows a placeholder where that text goes.<\/p>\n<\/details>\n\n\n\n

Who installs furniture and backwash units?<\/summary>\n

Chairs arrive flat-packed for assembly. Backwash units must be connected by a qualified plumber.<\/p>\n<\/details>\n\n\n\n

Can I return a line?<\/summary>\n

Unopened products in their original packaging can go back within 30 days (sample policy). Opened colour and chemical products cannot be returned unless faulty.<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments at checkout, and monthly invoices on an approved trade account (sample).<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Delivery and collection<\/h2>\n\n\n\n

Collect free at the trade counter, or choose next-day delivery to your salon.<\/p>\n<\/div>\n\n\n\n

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Click & collect at the counter<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Next-day delivery<\/p>\n\n\n\n

$7.50<\/p>\n<\/div>\n\n\n\n

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Orders over $150<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Pallet delivery for furniture<\/p>\n\n\n\n

From $49.00<\/p>\n<\/div>\n\n\n\n

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Chain accounts, several sites<\/p>\n\n\n\n

Agreed per site<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices and delivery options (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Shade chart<\/p>\n\n\n\n

Find the shade
by level and tone<\/h2>\n\n\n\n

Every permanent colour is named by level and tone: the number before the dot is the depth, the number after it is the tone. Pick the shade on the product page.<\/p>\n\n\n\n

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1\u20134<\/p>\n\n\n\n

Black to medium brown<\/p>\n<\/div>\n\n\n\n

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5\u20137<\/p>\n\n\n\n

Light brown to golden blonde<\/p>\n<\/div>\n\n\n\n

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8\u201310<\/p>\n\n\n\n

Light to lightest blonde<\/p>\n<\/div>\n\n\n\n

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.1 \/ .3 \/ .4<\/p>\n\n\n\n

Ash \/ golden \/ copper<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Shop permanent colour<\/a><\/div>\n\n\n\n
Shade questions<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Permanent cream colour<\/strong><\/p>\n\n\n\n

Sample chart<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

1.0<\/strong> Black<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

3.0<\/strong> Dark brown<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

4.0<\/strong> Medium brown<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

5.4<\/strong> Light copper brown<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

6.0<\/strong> Dark blonde<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

6.3<\/strong> Dark golden blonde<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

7.0<\/strong> Medium blonde<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

7.3<\/strong> Golden blonde<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

7.4<\/strong> Copper blonde<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

8.1<\/strong> Light ash blonde<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

9.0<\/strong> Very light blonde<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

10.1<\/strong> Lightest ash blonde<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Safety text placeholder: copy the colour maker's patch-test and safety instructions here. Shade swatches on screen are a guide only.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Why salons stay<\/p>\n\n\n\n

Built around the trade counter<\/h2>\n<\/div>\n\n\n\n
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\"\"\/<\/figure>\n\n\n\n

Codes on every line<\/h3>\n\n\n\n

Search by name or product code and see it on every card.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Pro prices<\/h3>\n\n\n\n

Trade accounts see their own price after sign-in (sample).<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Click & collect<\/h3>\n\n\n\n

Order by 16:00, collect from 8:00 (sample).<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Education events<\/h3>\n\n\n\n

Hands-on evenings behind the counter (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ & delivery Pack sizes, delivery, collection, shades and returns, in one place. Orders, delivery & returns Frequently asked questions Still unsure? Call (555) 017-4426 or email trade@example.com. Delivery Delivery and collection Collect free at the trade counter, or choose next-day delivery to your salon. Click & collect at the counter Free Next-day delivery […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-115","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-shears\/wp-json\/wp\/v2\/pages\/115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-shears\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-shears\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-shears\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-shears\/wp-json\/wp\/v2\/comments?post=115"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-shears\/wp-json\/wp\/v2\/pages\/115\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-shears\/wp-json\/wp\/v2\/media?parent=115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}