{"id":88,"date":"2026-11-03T16:53:40","date_gmt":"2026-11-03T09:53:40","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/faq-delivery\/"},"modified":"2026-11-03T16:53:40","modified_gmt":"2026-11-03T09:53:40","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/faq-delivery\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Samples, refills, delivery and returns, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Samples, refills & orders<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-3170 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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Which scent should I try first?<\/summary>\n

Start with the discovery set: five 2 ml vials of your choice. The set price comes off your first full bottle (sample offer).<\/p>\n<\/details>\n\n\n\n

What do top, heart and base mean?<\/summary>\n

They are the three layers of a scent. Top notes are what you notice first, heart notes form the middle and base notes sit underneath. Each product page shows its own pyramid.<\/p>\n<\/details>\n\n\n\n

Where can I find the ingredient list?<\/summary>\n

On each product page under Additional information. In this sample store the ingredient lists and IFRA data are placeholders.<\/p>\n<\/details>\n\n\n\n

How do refills work?<\/summary>\n

Our 50 ml and 100 ml bottles unscrew at the neck. Pour a 200 ml refill in with the steel funnel from the refill kit.<\/p>\n<\/details>\n\n\n\n

Can I return a perfume?<\/summary>\n

Unopened bottles in their original wrap can be returned within 30 days (sample policy). Opened bottles cannot be returned, which is why we suggest samples first.<\/p>\n<\/details>\n\n\n\n

Why does a video not play?<\/summary>\n

Background videos stop when your device asks for reduced motion, when they scroll out of view and on some data-saver settings. The photo and text stay the same, and the pause button on each clip lets you choose.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Orders leave the atelier in two working days; tracked delivery takes 2\u20134 working days (sample times).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery & returns<\/p>\n\n\n\n

Delivery rates and returns<\/h2>\n\n\n\n

Bottles travel wrapped and upright. Samples fit through the letterbox.<\/p>\n<\/div>\n\n\n\n

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Discovery sets and samples, letterbox<\/p>\n\n\n\n

$3.50<\/p>\n<\/div>\n\n\n\n

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Standard tracked, 2\u20134 working days<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Orders over $80<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Collect from the atelier<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Returns within 30 days, unopened<\/p>\n\n\n\n

Free label<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices, times and policy (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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\"Amber<\/figure>\n<\/div>\n\n\n\n
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Refills<\/p>\n\n\n\n

Keep the bottle, top it up<\/h2>\n\n\n\n

Every 50 ml and 100 ml bottle unscrews at the neck. A 200 ml refill fills a 50 ml bottle four times.<\/p>\n\n\n\n

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01<\/p>\n\n\n\n

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Unscrew the atomiser<\/strong><\/p>\n\n\n\n

Turn the collar anticlockwise and lift the spray head straight up.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

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Pour with the funnel<\/strong><\/p>\n\n\n\n

Use the steel funnel from the refill kit. Pour slowly over a sink or tray.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

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Close and wait<\/strong><\/p>\n\n\n\n

Screw the atomiser back on, then give it a few presses to prime it.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Bottle or refill (sample)<\/h3>\n\n\n\n
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Format<\/p>\n\n\n\n

Example price<\/p>\n<\/div>\n\n\n\n

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50 ml bottle<\/strong><\/p>\n\n\n\n

$98.00<\/p>\n<\/div>\n\n\n\n

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100 ml bottle<\/strong><\/p>\n\n\n\n

$148.00<\/p>\n<\/div>\n\n\n\n

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200 ml refill<\/strong><\/p>\n\n\n\n

$168.00<\/p>\n<\/div>\n\n\n\n

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Funnel & atomiser kit<\/strong><\/p>\n\n\n\n

$14.00<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Shop refills<\/a><\/div>\n<\/div>\n\n\n\n

Example prices. Refills come in the same scents as the bottles.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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From the atelier<\/p>\n\n\n\n

What comes with every order<\/h2>\n<\/div>\n\n\n\n
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\"\"\/<\/figure>\n\n\n\n

Samples first<\/h3>\n\n\n\n

Two free vials of your choice with every full bottle (sample offer).<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Refills for every bottle<\/h3>\n\n\n\n

Every bottle we sell can be refilled from a 200 ml refill.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Wrapped and tracked<\/h3>\n\n\n\n

Orders leave the atelier in two working days, tracked (sample times).<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/figure>\n\n\n\n

Ask the perfumer<\/h3>\n\n\n\n

Questions about a scent? Email us and the perfumer answers (sample service).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help FAQ & delivery Samples, refills, delivery and returns, all in one place. Samples, refills & orders Frequently asked questions Still unsure? Call (555) 014-3170 or email hello@example.com. Delivery & returns Delivery rates and returns Bottles travel wrapped and upright. Samples fit through the letterbox. Discovery sets and samples, letterbox $3.50 Standard tracked, 2\u20134 working […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-88","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/wp-json\/wp\/v2\/pages\/88","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/wp-json\/wp\/v2\/comments?post=88"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/wp-json\/wp\/v2\/pages\/88\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-sillage\/wp-json\/wp\/v2\/media?parent=88"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}