{"id":92,"date":"2026-11-03T17:00:27","date_gmt":"2026-11-03T10:00:27","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/support\/"},"modified":"2026-11-03T17:00:27","modified_gmt":"2026-11-03T10:00:27","slug":"support","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/support\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help centre<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Feels, sizes, delivery, the trial, returns and warranty, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Orders, trial & warranty<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-6630 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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Which feel should I choose?<\/summary>\n

Pick the feel you like lying on. Soft sinks in, Medium is balanced and Firm feels flat. If you are unsure, the trial lets you swap once (sample terms).<\/p>\n<\/details>\n\n\n\n

Will it fit my bed frame?<\/summary>\n

Measure inside the rails of your frame and compare with the size table. Every size is 28 cm high.<\/p>\n<\/details>\n\n\n\n

How long does it take to rise?<\/summary>\n

It takes its shape within a few hours. Give it a day or two before you judge the feel.<\/p>\n<\/details>\n\n\n\n

Can I wash the cover?<\/summary>\n

Yes, the knit cover zips off. Follow the care card in the box (sample care guide).<\/p>\n<\/details>\n\n\n\n

What does the warranty cover?<\/summary>\n

Faults in materials and workmanship for the period shown on the product page. Normal softening of the foam over time is not a fault (sample terms).<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Orders leave us within two working days; tracked delivery takes 3\u20135 working days (sample times).<\/p>\n<\/details>\n\n\n\n

How does the 100-night trial work?<\/summary>\n

Sleep on it for at least 30 nights. Between night 30 and night 100 you can swap the feel once or ask for a collection and refund (sample terms).<\/p>\n<\/details>\n\n\n\n

Do you take away my old mattress?<\/summary>\n

Not in this sample store. Many local councils offer a bulky-item collection.<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery & returns<\/p>\n\n\n\n

Delivery rates and returns<\/h2>\n\n\n\n

Mattresses ship rolled and tracked to every address in the country. Accessories ship in their own parcel.<\/p>\n<\/div>\n\n\n\n

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Mattress, tracked, 3\u20135 working days<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Accessories, under $60<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Accessories, $60 and over<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Trial return, night 30\u2013100<\/p>\n\n\n\n

Free collection<\/p>\n<\/div>\n\n\n\n

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Unused accessories within 30 days<\/p>\n\n\n\n

Free label<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices, times and policy (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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How it works<\/p>\n\n\n\n

From order to first night<\/h2>\n<\/div>\n\n\n\n
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01<\/p>\n\n\n\n

Pick feel and size<\/h3>\n\n\n\n

Soft, Medium or Firm, in Twin to Cal King.<\/p>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

Delivery in a box<\/h3>\n\n\n\n

Tracked delivery to your door, rolled and wrapped (sample times).<\/p>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

Unroll and let it rise<\/h3>\n\n\n\n

Open it on the frame; it takes shape in a few hours.<\/p>\n<\/div>\n\n\n\n

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04<\/p>\n\n\n\n

Sleep on it<\/h3>\n\n\n\n

Your 100-night trial starts on delivery day (sample terms).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Trial and returns<\/p>\n\n\n\n

Try it for 100 nights (sample terms)<\/h2>\n\n\n\n

A mattress is hard to judge in a shop. Sleep on it at home, swap the feel once, or send it back.<\/p>\n<\/div>\n\n\n\n

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01<\/p>\n\n\n\n

Night 1<\/p>\n<\/div>\n\n\n\n

Unroll and try it<\/h3>\n\n\n\n

Sleep on it as it is. The first week always feels a little different.<\/p>\n<\/div>\n\n\n\n

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02<\/p>\n\n\n\n

Night 30<\/p>\n<\/div>\n\n\n\n

Give it a month<\/h3>\n\n\n\n

Most beds take a few weeks to settle. Returns open from night 30 (sample).<\/p>\n<\/div>\n\n\n\n

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03<\/p>\n\n\n\n

Night 60<\/p>\n<\/div>\n\n\n\n

Swap the feel once<\/h3>\n\n\n\n

Too soft or too firm? Swap once to another feel in the same size (sample).<\/p>\n<\/div>\n\n\n\n

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04<\/p>\n\n\n\n

Night 100<\/p>\n<\/div>\n\n\n\n

Keep it or send it back<\/h3>\n\n\n\n

Not for you? We collect it and refund the mattress price (sample terms).<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Choose your feel<\/a><\/div>\n\n\n\n
Read the trial terms<\/a><\/div>\n<\/div>\n\n\n\n

Sample trial terms for the demo store. The shop sets the real terms.<\/p>\n<\/section>\n\n\n\n

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Buying with us<\/p>\n\n\n\n

What you can expect<\/h2>\n<\/div>\n\n\n\n
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100-night trial<\/h3>\n\n\n\n

Sleep on it at home and decide (sample terms).<\/p>\n<\/div>\n\n\n\n

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Rolled delivery<\/h3>\n\n\n\n

Arrives in a box that fits through a normal door.<\/p>\n<\/div>\n\n\n\n

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Ten-year warranty<\/h3>\n\n\n\n

Each product page states its warranty: ten years for the mattress in this sample store.<\/p>\n<\/div>\n\n\n\n

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Real help<\/h3>\n\n\n\n

Questions about feel or size? Call or email us (sample hours).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help centre FAQ & delivery Feels, sizes, delivery, the trial, returns and warranty, all in one place. Orders, trial & warranty Frequently asked questions Still unsure? Call (555) 014-6630 or email hello@example.com. Delivery & returns Delivery rates and returns Mattresses ship rolled and tracked to every address in the country. Accessories ship in their own […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/wp-json\/wp\/v2\/pages\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/wp-json\/wp\/v2\/pages\/92\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-slumber\/wp-json\/wp\/v2\/media?parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}