{"id":91,"date":"2026-11-03T17:26:17","date_gmt":"2026-11-03T10:26:17","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-snout\/faq-delivery\/"},"modified":"2026-11-03T17:26:17","modified_gmt":"2026-11-03T10:26:17","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-snout\/faq-delivery\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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<\/span>Help<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Photos, proofs, redraws, printing times, delivery and reprints, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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<\/span>Orders, proofs & delivery<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 013-7720 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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What kind of photo works best?<\/summary>\n

A sharp photo in daylight, taken at eye level, with the whole head in frame. A phone photo is fine. See the photo tips above.<\/p>\n<\/details>\n\n\n\n

Can you draw two or three pets together?<\/summary>\n

Yes. Choose the number of pets on the product page and upload a photo of each; they do not need to be in the same photo (sample service).<\/p>\n<\/details>\n\n\n\n

What if I do not like the proof?<\/summary>\n

Tell us what to change and we redraw it. The first redraw is free; more redraws are $8 each (sample policy).<\/p>\n<\/details>\n\n\n\n

Can I order the same portrait on another product?<\/summary>\n

Yes. We keep your approved portrait on file for a year, so a second product skips the drawing step (sample policy).<\/p>\n<\/details>\n\n\n\n

Can I return a portrait product?<\/summary>\n

Personalised products cannot be returned unless they arrive damaged or we made a mistake, which we reprint (sample policy).<\/p>\n<\/details>\n\n\n\n

Do you draw other animals?<\/summary>\n

Mostly dogs and cats, but rabbits, guinea pigs and birds are welcome too. Send the photo and we tell you before drawing (sample service).<\/p>\n<\/details>\n\n\n\n

Can I collect my order?<\/summary>\n

Yes. Choose studio pickup at checkout and collect it when we email you (sample service).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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<\/span>Turnaround<\/p>\n\n\n\n

From photo to doorstep<\/h2>\n\n\n\n

Drawing starts when your photo arrives. Printing starts when you approve the proof.<\/p>\n\n\n\n