{"id":54,"date":"2026-11-03T17:27:55","date_gmt":"2026-11-03T10:27:55","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/support\/"},"modified":"2026-11-03T17:27:55","modified_gmt":"2026-11-03T10:27:55","slug":"support","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/support\/","title":{"rendered":"FAQ & delivery"},"content":{"rendered":"\n
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Help centre<\/p>\n\n\n\n

FAQ & delivery<\/h1>\n\n\n\n

Models, modes, folding, delivery, returns, care and warranty, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Orders, care & warranty<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Call (555) 014-6612 or email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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City or Travel: which should I choose?<\/summary>\n

Choose City if you walk a lot on park paths and want a bigger basket. Choose Travel if you fold it often for the bus, the car boot or a flight. Both take the bassinet and the seat.<\/p>\n<\/details>\n\n\n\n

From what age can I use the seat?<\/summary>\n

The age range and weight limits in this demo are placeholders. Follow the product’s own manual and label for when to switch from the bassinet to the seat.<\/p>\n<\/details>\n\n\n\n

Can I fold it with the seat attached?<\/summary>\n

The Travel model folds with the seat attached, facing out (sample). The City model folds after you lift the unit off.<\/p>\n<\/details>\n\n\n\n

How do I clean the fabrics?<\/summary>\n

Hood and seat fabrics zip off and can be hand-washed; wipe the frame with a damp cloth (sample care guide).<\/p>\n<\/details>\n\n\n\n

What does the warranty cover?<\/summary>\n

Faults in materials and workmanship for the period shown on the product page. Wear from use is not a fault (sample terms).<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Orders leave us within two working days; tracked delivery takes 3\u20135 working days (sample times).<\/p>\n<\/details>\n\n\n\n

Can I return it if it is not for me?<\/summary>\n

Yes, within 30 days of delivery if it is clean and in its box (sample policy).<\/p>\n<\/details>\n\n\n\n

Do you sell spare parts?<\/summary>\n

Yes. Wheels, hoods, fabrics and the basket are available by email in this sample store.<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Delivery & returns<\/p>\n\n\n\n

Delivery rates and returns<\/h2>\n\n\n\n

The stroller ships tracked in one box. Accessories ship in their own parcel.<\/p>\n<\/div>\n\n\n\n

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Stroller, tracked, 3\u20135 working days<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Accessories, under $60<\/p>\n\n\n\n

$5.95<\/p>\n<\/div>\n\n\n\n

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Accessories, $60 and over<\/p>\n\n\n\n

Free<\/p>\n<\/div>\n\n\n\n

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Stroller return within 30 days<\/p>\n\n\n\n

Free collection<\/p>\n<\/div>\n\n\n\n

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Unused accessories within 30 days<\/p>\n\n\n\n

Free label<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example prices, times and policy (sample).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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How it works<\/p>\n\n\n\n

From order to first walk<\/h2>\n<\/div>\n\n\n\n
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1<\/p>\n\n\n\n

Pick a model<\/h3>\n\n\n\n

City or Travel, in Sage, Clay or Oat.<\/p>\n<\/div>\n\n\n\n

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2<\/p>\n\n\n\n

Delivery in one box<\/h3>\n\n\n\n

Tracked delivery, wheels ready to click on (sample times).<\/p>\n<\/div>\n\n\n\n

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3<\/p>\n\n\n\n

Practise the fold<\/h3>\n\n\n\n

Try the fold and the unit swap a few times at home.<\/p>\n<\/div>\n\n\n\n

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4<\/p>\n\n\n\n

Head out<\/h3>\n\n\n\n

Bassinet on, brake off, and off you go.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Placeholder text<\/p>\n\n\n\n

Before every walk<\/p>\n\n\n\n

Safety notes<\/h2>\n\n\n\n

Replace these notes with the instructions from the product’s own manual and labels. The text below is a placeholder, not advice.<\/p>\n\n\n\n

This theme and the sample store make no safety claims and show no safety-standard marks.<\/p>\n<\/div>\n\n\n\n

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Use the brake<\/h3>\n\n\n\n

Placeholder: put the parking brake on whenever you stop.<\/p>\n<\/div>\n\n\n\n

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Use the harness<\/h3>\n\n\n\n

Placeholder: fasten the harness every time, as the manual shows.<\/p>\n<\/div>\n\n\n\n

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Check the locks<\/h3>\n\n\n\n

Placeholder: check the frame and units are locked before use.<\/p>\n<\/div>\n\n\n\n

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Shade and weather<\/h3>\n\n\n\n

Placeholder: follow the manual’s guidance for sun and rain covers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Buying with us<\/p>\n\n\n\n

What you can expect<\/h2>\n<\/div>\n\n\n\n
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Delivered in one box<\/h3>\n\n\n\n

Tracked delivery with the wheels ready to click on (sample times).<\/p>\n<\/div>\n\n\n\n

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Test-push days<\/h3>\n\n\n\n

Push both models in our showroom before you order (sample dates).<\/p>\n<\/div>\n\n\n\n

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Two-year warranty<\/h3>\n\n\n\n

Each product page states its warranty: two years for the stroller in this sample store.<\/p>\n<\/div>\n\n\n\n

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Real help<\/h3>\n\n\n\n

Questions about a model or the fold? Call or email us (sample hours).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help centre FAQ & delivery Models, modes, folding, delivery, returns, care and warranty, all in one place. Orders, care & warranty Frequently asked questions Still unsure? Call (555) 014-6612 or email hello@example.com. Delivery & returns Delivery rates and returns The stroller ships tracked in one box. Accessories ship in their own parcel. Stroller, tracked, 3\u20135 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-54","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/wp-json\/wp\/v2\/pages\/54","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/wp-json\/wp\/v2\/comments?post=54"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/wp-json\/wp\/v2\/pages\/54\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-stroll\/wp-json\/wp\/v2\/media?parent=54"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}