{"id":76,"date":"2026-11-03T16:51:53","date_gmt":"2026-11-03T09:51:53","guid":{"rendered":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/help\/"},"modified":"2026-11-03T16:51:53","modified_gmt":"2026-11-03T09:51:53","slug":"help","status":"publish","type":"page","link":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/help\/","title":{"rendered":"Downloads & FAQ"},"content":{"rendered":"\n
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Help centre<\/p>\n\n\n\n

Downloads & FAQ<\/h1>\n\n\n\n

Formats, installing, licences, download links and refunds, all in one place.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Downloads, licences & refunds<\/p>\n\n\n\n

Frequently asked questions<\/h2>\n\n\n\n

Still unsure? Email hello@example.com.<\/p>\n<\/div>\n\n\n\n

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Which apps do the presets work in?<\/summary>\n

Desktop photo editors that import .xmp presets and mobile editors that open .dng files. LUTs work in most video editors that read .cube files. Each product page lists its formats.<\/p>\n<\/details>\n\n\n\n

Will my photos look exactly like the previews?<\/summary>\n

Not always. A preset is a starting point: light, camera and exposure change the result, so expect to adjust white balance and exposure.<\/p>\n<\/details>\n\n\n\n

Do LUTs work on flat or log footage?<\/summary>\n

Packs marked “standard and flat” include a version for each. Use the flat version on flat profiles and the standard one on normal footage (sample).<\/p>\n<\/details>\n\n\n\n

Can I use the presets for client work?<\/summary>\n

Yes, with the commercial or studio licence. The personal licence covers your own photos and videos only.<\/p>\n<\/details>\n\n\n\n

I lost my files. Can I download them again?<\/summary>\n

Yes. Log in and open My account \u2192 Downloads (sample settings).<\/p>\n<\/details>\n\n\n\n

Do I need an account?<\/summary>\n

An account is created at checkout so all your downloads stay in one place (sample settings).<\/p>\n<\/details>\n\n\n\n

Which payment methods do you accept?<\/summary>\n

Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.<\/p>\n<\/details>\n\n\n\n

Is there a refund policy?<\/summary>\n

Files are delivered instantly, so we look at each request by email. Faulty files are always replaced (sample policy).<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Download details<\/p>\n\n\n\n

Limits and settings<\/h2>\n\n\n\n

Every product is a download, ready as soon as your payment goes through.<\/p>\n<\/div>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Instant download link<\/p>\n<\/div>\n\n\n\n

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Download attempts<\/p>\n\n\n\n

5 per file<\/p>\n<\/div>\n\n\n\n

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Link valid for<\/p>\n\n\n\n

30 days, then re-sent on request<\/p>\n<\/div>\n\n\n\n

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Re-downloads<\/p>\n\n\n\n

From My account<\/p>\n<\/div>\n\n\n\n

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Shipping fee<\/p>\n\n\n\n

None<\/p>\n<\/div>\n<\/div>\n\n\n\n

Example settings (sample). Download limits live in WooCommerce \u2192 Settings \u2192 Products.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Instant download<\/p>\n\n\n\n

From checkout to your first edit<\/h2>\n<\/div>\n<\/div>\n\n\n\n

There is nothing to ship. Your files are ready the moment your payment goes through.<\/p>\n\n\n\n

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00:00<\/p>\n\n\n\n

Pay<\/h3>\n\n\n\n

Check out with a card or a wallet shown at checkout (sample).<\/p>\n<\/div>\n\n\n\n

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00:01<\/p>\n\n\n\n

Download<\/h3>\n\n\n\n

The download button appears on the order page.<\/p>\n<\/div>\n\n\n\n

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00:02<\/p>\n\n\n\n

Email<\/h3>\n\n\n\n

The same link arrives in your inbox.<\/p>\n<\/div>\n\n\n\n

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Later<\/p>\n\n\n\n

Download again<\/h3>\n\n\n\n

Your files stay in My account \u2192 Downloads.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Delivery<\/p>\n\n\n\n

Instant download link<\/p>\n<\/div>\n\n\n\n

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Download attempts<\/p>\n\n\n\n

5 per file<\/p>\n<\/div>\n\n\n\n

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Link valid for<\/p>\n\n\n\n

30 days<\/p>\n<\/div>\n\n\n\n

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Shipping fee<\/p>\n\n\n\n

None<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Example settings (sample). Download limits and expiry live in WooCommerce \u2192 Settings \u2192 Products.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Why buy here<\/p>\n\n\n\n

Honest previews, simple files<\/h2>\n<\/div>\n\n\n\n
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Same-photo previews<\/h3>\n\n\n\n

Every before \/ after pair is one photo, unedited and with the look applied.<\/p>\n<\/div>\n\n\n\n

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Instant download<\/h3>\n\n\n\n

Links on the order page and by email straight after checkout.<\/p>\n<\/div>\n\n\n\n

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Clear licences<\/h3>\n\n\n\n

Personal, commercial and studio terms in plain English (sample terms).<\/p>\n<\/div>\n\n\n\n

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Real help<\/h3>\n\n\n\n

Stuck installing a pack? Email us and a person replies (sample hours).<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"

Help centre Downloads & FAQ Formats, installing, licences, download links and refunds, all in one place. Downloads, licences & refunds Frequently asked questions Still unsure? Email hello@example.com. Download details Limits and settings Every product is a download, ready as soon as your payment goes through. Delivery Instant download link Download attempts 5 per file Link […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-landing","meta":{"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/wp-json\/wp\/v2\/pages\/76","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/wp-json\/wp\/v2\/comments?post=76"}],"version-history":[{"count":0,"href":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/wp-json\/wp\/v2\/pages\/76\/revisions"}],"wp:attachment":[{"href":"https:\/\/woocommerce.ltheme.com\/lt-tonal\/wp-json\/wp\/v2\/media?parent=76"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}