Help
FAQ & delivery
Stones, soaking, the mail-in service, delivery and payments, all in one place.
Stones, service & delivery
Frequently asked questions
Still unsure? Call (555) 014-7392 or email [email protected].
Which stone should I buy first?
A medium 1000 stone sharpens most kitchen knives. Add a fine 4000–6000 stone later for a smoother edge (sample advice).
Soak or splash?
Soaking stones need 10–15 minutes in water before use; splash-and-go stones only need water on top. Each product page says which (sample).
How often should I flatten a stone?
Check it with a straight edge every few sessions and flatten it when it starts to dish.
Can I sharpen serrated knives on a stone?
Not on a flat water stone. Serrated knives need a tapered rod; the mail-in service does not accept them (sample terms).
How long does the mail-in service take?
About a week from when your knives arrive to tracked return (sample times).
Can I return a stone?
Unused stones can be returned within 30 days in their box (sample policy). Your local consumer rights still apply.
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery
Delivery rates and times
Stones ship boxed and padded, with tracking.
Standard tracked, 2–4 working days
$5.95
Stone kits
Free
Express, next working day
$12.95
Collect from the bench
Free
Example prices and times (sample).
Mail-in sharpening
Send your knives, get them back sharp
No time for the stones? Book the service, post your knives in our padded box and we sharpen them by hand, coarse to polish.
1. Book online
Choose how many knives and the finish you want.
2. Pack and post
We send a padded box with blade guards and a prepaid label (sample).
3. We sharpen by hand
Each knife goes through the grits and is stropped and tested.
4. Back in about a week
Tracked return, with a note on the angle we used (sample times).
Sample prices
Per knife, working edge
$9
Per knife, polished edge
$14
Chip or tip repair
+ $6
Return postage
$7.50
Example prices and times for the demo store. Serrated and ceramic knives are not accepted (sample terms).