Help centre
FAQ & delivery
Models, fuel, first fire, delivery, returns, care and warranty, all in one place.
Orders, care & warranty
Frequently asked questions
Still unsure? Call (555) 017-4420 or email [email protected].
12-inch or 16-inch: which should I choose?
Choose 12-inch if you bake for two to four people and want an oven you can move. Choose 16-inch for bigger groups or larger pizzas. Both reach the same sample top temperature.
Wood or gas?
Wood gives you a live fire and the smell of the wood; gas is quicker to start and steadier. The dome, stone and dial are the same.
Can I switch fuel later?
Not in this sample store: each model is built for one fuel. Ask us about the options for your model.
How long does it take to heat up?
About 15 to 25 minutes in our sample tests, depending on the model, the fuel and the weather.
What does the warranty cover?
Faults in materials and workmanship for the period shown on the product page. Wear from use, such as a darkened stone, is not a fault (sample terms).
How long does delivery take?
Orders leave us within three working days; tracked delivery takes 2–5 working days (sample times).
Can I return it if it is not for me?
Yes, within 30 days of delivery if it is unused and in its box (sample policy).
Do you sell spare parts?
Yes. Stones, legs, chimney parts and burners are available by email in this sample store.
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery & returns
Delivery rates and returns
The oven ships tracked in its own box. Accessories ship in a separate parcel.
Pizza oven, tracked, 2–5 working days
Free
Accessories, under $60
$5.95
Accessories, $60 and over
Free
Oven return within 30 days, unused
Free collection
Unused accessories within 30 days
Free label
Example prices, times and policy (sample).
How it works
From order to pizza night
01
Pick a model
12-inch or 16-inch, wood or gas.
02
Tracked delivery
One box with the oven, stone, legs and guide (sample times).
03
Cure the stone
One gentle fire on the first evening.
04
Launch and turn
Watch the dial, then bake.
Placeholder text
Before you light it
Gas and fire safety notes
Replace these notes with the instructions from the product’s own manual. The text below is a placeholder, not advice.
This theme and the sample store make no safety claims and show no certification or test marks.
Where to place it
Placeholder: follow the manual’s guidance on clearances and surfaces.
Gas connection
Placeholder: connect and check the gas supply as the manual shows.
Fuel
Placeholder: use only the fuel the manual lists for your model.
Cooling down
Placeholder: let the oven cool fully as the manual shows before you cover it.
Buying with us
What you can expect
Tracked delivery
Dispatched within three working days, tracked to your door (sample times).
Bake days
Book a bake day and cook on every model before you order (sample).
Two-year warranty
Each product page states its warranty: two years for the oven in this sample store.
Real help
Questions about a model, fuel or a first fire? Call or email us (sample hours).