Help
FAQ & delivery
Device sizes, photos, proofs, printing times, delivery and reprints, all in one place.
Orders, proofs & delivery
Frequently asked questions
Still unsure? Call (555) 014-2286 or email [email protected].
How do I find my device size?
Check the screen size in your device settings or on its box, or measure the screen corner to corner. Pick the matching size; if two sizes are close, ask us first.
Which photos print well?
Sharp JPG or PNG photos at least 1500 px on the short side. We check every photo and tell you on the proof if it may print soft (sample process).
Can I print a logo or a cartoon character?
Only if you own it or have permission to use it. We do not print brand names, logos or characters that are not yours (sample text).
What if I want a change on the proof?
Reply with the change and we send a new proof. Nothing is printed until you approve it (sample policy).
I got a new phone. Can I get the same print?
Yes. We keep your design for a year, so you can reorder it for a new device size (sample policy).
Do laptop skins leave marks?
Our skins are made to peel off in one piece (sample). Clean the lid first and follow the fitting card in the parcel.
Can I collect my order?
Yes. Choose studio pickup at checkout and collect it when we email you (sample service).
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Turnaround
From proof to your door
Printing starts when you approve the proof. Our prints ship sooner because they need no proof.
- Upload your photo the day you order
- Approve the proof by noon to print the next working day (sample)
- Need it for a date? Add it in your order note
| Product | Proof | Printing | Delivery | Total (about) |
|---|---|---|---|---|
| Phone case, our print | No proof | 1 working day | 2–4 working days | 3–5 days |
| Phone case, your photo | 1 working day | 1–2 working days | 2–4 working days | 4–7 days |
| Laptop skin | 1 working day | 2 working days | 2–4 working days | 5–7 days |
| Tablet sleeve or desk mat | 1 working day | 3 working days | 2–4 working days | 6–8 days |
Delivery & reprints
Delivery rates and reprints
Orders ship tracked in a flat mailer once they are printed and packed.
Standard tracked, 2–4 working days
$4.95
Orders over $60
Free
Express, 1–2 working days
$9.95
Damaged in transit or our mistake
Reprinted free
Studio pickup
Free
Example prices, times and policy (sample).
Upload and proof
You see it on your device before we print
Send your photo or your words with the order. A digital proof on your device size comes back to your inbox, and nothing is printed until you say yes.
1
Order and upload
Pick the device, the case type and the design, then upload your photo with the link in your order email.
2
We set it up
We place the photo or the text around the camera window and the edges (sample time: 1 working day).
3
Check the proof
The proof shows the print on your exact device size. Ask for changes or approve it.
4
We print and pack
Approved designs go to print, then come packed flat in a padded sleeve.
Proof included
Photos that print well
A sharp photo prints sharpest. Not sure about yours? Send what you have and we tell you before we print.
- JPG or PNG, at least 1500 px on the short side
- Good light and a clear subject
- Leave space at the top left for the camera window
Your own photos only. Upload only photos and words you own or have permission to use. We do not print logos, brand names or characters that are not yours (sample text).
Three steps
Upload, proof, print
1
Upload
Order, then upload your photo or add your words.
2
Approve the proof
We email the proof on your device size within a working day (sample time).
3
Unpack
Printed, packed flat and sent tracked.