Contact
Ask a fellow fermenter
Questions about a plan, a culture or an order? We usually reply within one working day.
Packing room
8 Brine Lane, Millbrook
(sample address)
Plan changes
Before the cut-off, five days
before dispatch (sample)
Quick answers
Before you get in touch
The questions we hear most often.
Where is my crate?
You get an email with a tracking link when your crate leaves us. Still nothing after four working days? Reply to that email and we will check.
A culture arrived warm
Put it in the fridge and email us your order number and a photo within two days. We send a replacement culture (sample policy).
Something arrived broken
Tell us within 14 days with your order number and a photo. We arrange a replacement (sample policy).