Help
FAQ & delivery
Grades, testing, the warranty, returns, delivery and develop and scan, all in one place.
Orders, warranty & delivery
Frequently asked questions
Still unsure? Call (555) 014-3618 or email [email protected].
Does every camera really work?
Yes. Every body passes the same 12-point test sheet and shoots a test roll before it is listed. The grade only describes how it looks (sample process).
Which format should I start with?
35mm: the cameras are lighter, the film is cheaper and you get 36 shots a roll. Move to medium format when you want bigger negatives.
Do the cameras need batteries?
Some meters and shutters do. Each listing says which battery it takes; we include a fresh one where we can (sample).
Can I return a camera?
Yes, within 14 days if it is not what you expected, plus the six-month warranty for faults (sample terms).
How do I send film for developing?
Order the develop and scan service, then post the rolls with your order number, or drop them at the counter.
What does the warranty cover?
Six months on faults in parts we tested: shutter, transport, meter and lens. Drops, water and sand are not covered (sample terms).
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery
Delivery rates and times
Cameras ship padded in a box with the test sheet; film and negatives ship in a stiff envelope.
Standard tracked, 2–4 working days
$6.95
Orders over $150
Free
Express, next working day
$14.95
Collect from the counter
Free
Example prices and times (sample).
Warranty explainer
Six months of warranty on every camera
Old cameras are mechanical. If something we tested stops working in normal use, we put it right.
What it covers
Shutter, film transport, meter and lens faults that appear in normal use (sample terms).
What it does not
Drops, water and sand, batteries, and the wear you would expect on an old camera.
How to claim
Email us what happened and, if you can, a scan from the roll that shows the fault.
Repair, swap or refund
We repair it, swap it for a camera of the same grade or refund it (sample policy).
Sample warranty for the demo store, not a legal promise. Your own terms replace it; local consumer rights still apply.