Help
FAQ & delivery
Sizes, fitting, delivery, returns and payments, all in one place.
Orders, sizes & delivery
Frequently asked questions
Still unsure? Call (555) 017-4422 or email [email protected].
How fast do straps ship?
Orders placed before 2 pm on a working day ship the same day (sample times).
Do straps come with spring bars?
Yes. Every strap comes with a pair of quick-release spring bars fitted in its width.
Where does the leather come from?
Leather origin and tanning details are placeholders in this sample store.
Can I return a strap?
Unworn straps can be returned within 30 days (sample policy). Your local consumer rights still apply.
My lug width is between two sizes. Which do I pick?
Measure again inside the lugs with calipers. If it is truly 19mm or 21mm, choose that width; a narrower strap moves about and a wider one will not fit.
Will a quick-release strap fit my watch?
Yes, if your watch uses spring bars between the lugs. Watches with screws through the lugs or a fitted case end need a strap made for them (sample guide).
How tight should a strap be?
You should fit one finger under the strap. On a warm day or after sport, go one hole looser.
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery
Delivery rates and times
Straps ship flat in a small box with the spring bars fitted, with tracking.
Standard tracked, 2–4 working days
$4.95
Orders over $80
Free
Express, next working day
$9.95
Collect from the workshop
Free
Example prices and times (sample).
Care guide
Keep a strap looking good
Leather
- Keep it away from water and sweat
- Let it air-dry flat, never on a heater
- Rest it a day between wears
Canvas & nylon
- Hand-wash with mild soap
- Rinse well and air-dry
- Take the watch off first
Rubber
- Rinse after salt water or a pool
- Wipe with a damp cloth
- Keep out of strong sun when not worn
Steel
- Brush the links with soapy water
- Dry with a soft cloth
- Check the clasp catch now and then
General care tips (sample). Follow the care notes on your strap’s product page.