Help
FAQ & delivery
Plans, boxes, delivery and returns, all in one place.
Plans & orders
Frequently asked questions
Cannot find your answer? Call (555) 017-4426 or email [email protected].
Is this a subscription?
Plans are made to repeat, but recurring boxes and payments need a WooCommerce subscriptions plugin on your store. Without one, each box is a single order you place yourself.
Can I skip, pause or cancel?
With a subscriptions plugin, yes: skip the next box, pause your plan or cancel from your account before the cut-off. The cut-off in this demo is five days before dispatch (sample).
How do you match the flies to my water?
You tell us whether you fish rivers and streams, stillwater or both, and we follow the hatch calendar for that month. The calendar in this demo is a sample for a temperate trout river.
Do I need a fishing licence?
Fishing licence note (placeholder): most waters need a licence or permit. Add the rules for your region here.
What hook sizes are in the box?
Usually sizes 10 to 20, depending on the season. Each fly card in the box lists the hook size (sample).
How long does delivery take?
Boxes leave us on Wednesdays; tracked delivery takes 1–3 working days (sample times).
Can I return something?
Unused tools, fly boxes and unopened fly packs can go back within 30 days (sample policy).
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery
Delivery and fees
Boxes ship in a flat card mailer that fits through most letterboxes. Fly packs and tools can be added to a box or ordered on their own.
Plan boxes
Free
Fly packs and tools, orders over $40
Free
Fly packs and tools, under $40
$3.95
Fly boxes and gift sets
$4.95
Change of delivery address
Free
Example prices and delivery options (sample).
Why members stay
Fewer guesses, more time on the water
Matched to the hatch
Each box follows the hatch calendar for your water (sample).
A knot card every time
One knot a box, step by step.
River tips page
Where and when to fish each fly.
Skip, pause or cancel
Change any box before the cut-off (needs a subscriptions plugin).