Help
FAQ & delivery
Samples, refills, delivery and returns, all in one place.
Samples, refills & orders
Frequently asked questions
Still unsure? Call (555) 014-3170 or email [email protected].
Which scent should I try first?
Start with the discovery set: five 2 ml vials of your choice. The set price comes off your first full bottle (sample offer).
What do top, heart and base mean?
They are the three layers of a scent. Top notes are what you notice first, heart notes form the middle and base notes sit underneath. Each product page shows its own pyramid.
Where can I find the ingredient list?
On each product page under Additional information. In this sample store the ingredient lists and IFRA data are placeholders.
How do refills work?
Our 50 ml and 100 ml bottles unscrew at the neck. Pour a 200 ml refill in with the steel funnel from the refill kit.
Can I return a perfume?
Unopened bottles in their original wrap can be returned within 30 days (sample policy). Opened bottles cannot be returned, which is why we suggest samples first.
Why does a video not play?
Background videos stop when your device asks for reduced motion, when they scroll out of view and on some data-saver settings. The photo and text stay the same, and the pause button on each clip lets you choose.
How long does delivery take?
Orders leave the atelier in two working days; tracked delivery takes 2–4 working days (sample times).
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery & returns
Delivery rates and returns
Bottles travel wrapped and upright. Samples fit through the letterbox.
Discovery sets and samples, letterbox
$3.50
Standard tracked, 2–4 working days
$5.95
Orders over $80
Free
Collect from the atelier
Free
Returns within 30 days, unopened
Free label
Example prices, times and policy (sample).
Refills
Keep the bottle, top it up
Every 50 ml and 100 ml bottle unscrews at the neck. A 200 ml refill fills a 50 ml bottle four times.
01
Unscrew the atomiser
Turn the collar anticlockwise and lift the spray head straight up.
02
Pour with the funnel
Use the steel funnel from the refill kit. Pour slowly over a sink or tray.
03
Close and wait
Screw the atomiser back on, then give it a few presses to prime it.
Bottle or refill (sample)
Format
Example price
50 ml bottle
$98.00
100 ml bottle
$148.00
200 ml refill
$168.00
Funnel & atomiser kit
$14.00
Example prices. Refills come in the same scents as the bottles.
From the atelier
What comes with every order
Samples first
Two free vials of your choice with every full bottle (sample offer).
Refills for every bottle
Every bottle we sell can be refilled from a 200 ml refill.
Wrapped and tracked
Orders leave the atelier in two working days, tracked (sample times).
Ask the perfumer
Questions about a scent? Email us and the perfumer answers (sample service).