Help centre
FAQ & delivery
Feels, sizes, delivery, the trial, returns and warranty, all in one place.
Orders, trial & warranty
Frequently asked questions
Still unsure? Call (555) 014-6630 or email [email protected].
Which feel should I choose?
Pick the feel you like lying on. Soft sinks in, Medium is balanced and Firm feels flat. If you are unsure, the trial lets you swap once (sample terms).
Will it fit my bed frame?
Measure inside the rails of your frame and compare with the size table. Every size is 28 cm high.
How long does it take to rise?
It takes its shape within a few hours. Give it a day or two before you judge the feel.
Can I wash the cover?
Yes, the knit cover zips off. Follow the care card in the box (sample care guide).
What does the warranty cover?
Faults in materials and workmanship for the period shown on the product page. Normal softening of the foam over time is not a fault (sample terms).
How long does delivery take?
Orders leave us within two working days; tracked delivery takes 3–5 working days (sample times).
How does the 100-night trial work?
Sleep on it for at least 30 nights. Between night 30 and night 100 you can swap the feel once or ask for a collection and refund (sample terms).
Do you take away my old mattress?
Not in this sample store. Many local councils offer a bulky-item collection.
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery & returns
Delivery rates and returns
Mattresses ship rolled and tracked to every address in the country. Accessories ship in their own parcel.
Mattress, tracked, 3–5 working days
Free
Accessories, under $60
$5.95
Accessories, $60 and over
Free
Trial return, night 30–100
Free collection
Unused accessories within 30 days
Free label
Example prices, times and policy (sample).
How it works
From order to first night
01
Pick feel and size
Soft, Medium or Firm, in Twin to Cal King.
02
Delivery in a box
Tracked delivery to your door, rolled and wrapped (sample times).
03
Unroll and let it rise
Open it on the frame; it takes shape in a few hours.
04
Sleep on it
Your 100-night trial starts on delivery day (sample terms).
Trial and returns
Try it for 100 nights (sample terms)
A mattress is hard to judge in a shop. Sleep on it at home, swap the feel once, or send it back.
01
Night 1
Unroll and try it
Sleep on it as it is. The first week always feels a little different.
02
Night 30
Give it a month
Most beds take a few weeks to settle. Returns open from night 30 (sample).
03
Night 60
Swap the feel once
Too soft or too firm? Swap once to another feel in the same size (sample).
04
Night 100
Keep it or send it back
Not for you? We collect it and refund the mattress price (sample terms).
Sample trial terms for the demo store. The shop sets the real terms.
Buying with us
What you can expect
100-night trial
Sleep on it at home and decide (sample terms).
Rolled delivery
Arrives in a box that fits through a normal door.
Ten-year warranty
Each product page states its warranty: ten years for the mattress in this sample store.
Real help
Questions about feel or size? Call or email us (sample hours).