Help centre
FAQ & delivery
Models, modes, folding, delivery, returns, care and warranty, all in one place.
Orders, care & warranty
Frequently asked questions
Still unsure? Call (555) 014-6612 or email [email protected].
City or Travel: which should I choose?
Choose City if you walk a lot on park paths and want a bigger basket. Choose Travel if you fold it often for the bus, the car boot or a flight. Both take the bassinet and the seat.
From what age can I use the seat?
The age range and weight limits in this demo are placeholders. Follow the product’s own manual and label for when to switch from the bassinet to the seat.
Can I fold it with the seat attached?
The Travel model folds with the seat attached, facing out (sample). The City model folds after you lift the unit off.
How do I clean the fabrics?
Hood and seat fabrics zip off and can be hand-washed; wipe the frame with a damp cloth (sample care guide).
What does the warranty cover?
Faults in materials and workmanship for the period shown on the product page. Wear from use is not a fault (sample terms).
How long does delivery take?
Orders leave us within two working days; tracked delivery takes 3–5 working days (sample times).
Can I return it if it is not for me?
Yes, within 30 days of delivery if it is clean and in its box (sample policy).
Do you sell spare parts?
Yes. Wheels, hoods, fabrics and the basket are available by email in this sample store.
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery & returns
Delivery rates and returns
The stroller ships tracked in one box. Accessories ship in their own parcel.
Stroller, tracked, 3–5 working days
Free
Accessories, under $60
$5.95
Accessories, $60 and over
Free
Stroller return within 30 days
Free collection
Unused accessories within 30 days
Free label
Example prices, times and policy (sample).
How it works
From order to first walk
1
Pick a model
City or Travel, in Sage, Clay or Oat.
2
Delivery in one box
Tracked delivery, wheels ready to click on (sample times).
3
Practise the fold
Try the fold and the unit swap a few times at home.
4
Head out
Bassinet on, brake off, and off you go.
Placeholder text
Before every walk
Safety notes
Replace these notes with the instructions from the product’s own manual and labels. The text below is a placeholder, not advice.
This theme and the sample store make no safety claims and show no safety-standard marks.
Use the brake
Placeholder: put the parking brake on whenever you stop.
Use the harness
Placeholder: fasten the harness every time, as the manual shows.
Check the locks
Placeholder: check the frame and units are locked before use.
Shade and weather
Placeholder: follow the manual’s guidance for sun and rain covers.
Buying with us
What you can expect
Delivered in one box
Tracked delivery with the wheels ready to click on (sample times).
Test-push days
Push both models in our showroom before you order (sample dates).
Two-year warranty
Each product page states its warranty: two years for the stroller in this sample store.
Real help
Questions about a model or the fold? Call or email us (sample hours).