Contact
Talk to the packing room
Questions about a plan, a handle or an order? We usually reply within one working day.
Packing room
14 Strop Street, Ashford Vale
(sample address)
Plan changes
Before the cut-off, three days
before dispatch (sample)
Quick answers
Before you get in touch
The questions we hear most often.
Where is my refill?
You get an email when your refill leaves us. Still nothing after four working days? Reply to that email and we will check.
Something arrived damaged
Tell us within 14 days with your order number and a photo. We send a replacement (sample policy).
Can I change the handle finish?
Unused handles can be swapped within 30 days. Email us your order number (sample policy).