Contact
Questions about a pack?
Email us about an order, a licence or a file that will not open. We usually reply within one working day.
Support hours
Mon–Fri, 09:00–17:00
Sample hours
Licence questions
Commercial or studio?
Ask us before you buy
Download help
Lost a link? Open
My account → Downloads
Install steps
Add a pack in a few minutes
The quick-start PDF in every download has these steps with pictures. Menu names differ from app to app.
.dng
Mobile photo editors
- Unzip the download on your phone or open the .dng files from cloud storage.
- Open a .dng file in your editor like a photo.
- Save its settings as a new preset, then name it.
- Apply the preset to your own photo and adjust exposure to taste.
.xmp
Desktop photo editors
- Unzip the download on your computer.
- In your editor’s preset panel, choose import.
- Select the .xmp files from the folder.
- Click a preset on a photo, then fine-tune white balance.
.cube
Video editors
- Unzip the download and keep the .cube files in one folder.
- Add a colour or LUT effect to your clip.
- Load the .cube file in the effect settings.
- Lower the strength if the look is too strong.
Generic steps (sample). Check your app's own help for the exact menu names.
Quick answers
Before you get in touch
The questions we hear most often.
Where are my files?
On the order page right after checkout, in the confirmation email and in My account → Downloads.
My download link has expired
Email us your order number and we send a fresh link (sample policy).
Can I upgrade my licence?
Yes. Email us and pay the difference between the two licences (sample policy).