Contact
Talk to the studio counter
Questions about a colour, an order, a workshop or a trade account? We usually reply within one working day.
Fairhaven store
12 Pigment Lane, Fairhaven
(sample address)
Workshops
Evenings and weekends,
book by phone (sample)
Click & collect
Order online, collect from the studio counter
Order by 15:00 and collect from 9:00 the next morning, or within two hours when the item is on the shelf. Bring your order number to the counter; large canvases and easels are wrapped for the trip.
Order online
We pick and wrap
Collect at the counter
Fairhaven store
12 Pigment Lane, Fairhaven (sample address)
Monday to Friday
9:00–18:30
Saturday
9:30–17:00
Sunday
11:00–16:00
Sample address and hours. Collection needs a local pickup method in WooCommerce shipping settings.
Quick answers
Before you get in touch
The questions we hear most often.
Where is my order?
Your order email shows the collection time or the tracking link. Still nothing? Reply to that email with your order number.
I ordered the wrong colour
Bring it back unopened to the store within 30 days and swap it at the counter (sample policy).
Can you match a colour for me?
Bring the tube or a painted sample to the counter and we will show you the nearest colours we stock.