Contact
Ask a plant person
Questions about a plan, a plant or an order? We usually reply within one working day.
Potting shed
14 Fernhouse Yard, Willowby
(sample address)
Plan changes
Before the cut-off, five days
before dispatch (sample)
Quick answers
Before you get in touch
The questions we hear most often.
Where is my plant?
You get an email with a tracking link when your box leaves us. Still nothing after four working days? Reply to that email and we will check.
My plant arrived damaged
Email us your order number and a photo within two days. We send a replacement plant (sample policy).
A pot arrived broken
Tell us within 14 days with your order number and a photo. We arrange a replacement (sample policy).