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FAQ & delivery
Choosing a drone, matching parts, delivery and returns, all in one place.
Drones, kit & orders
Frequently asked questions
Still unsure? Call (555) 014-6230 or email [email protected].
Which drone should I choose?
Start with weight and what you want to film. The Scout 249 is the lightest and simplest; the Ranger 4K is the all-rounder; the Vista 6K has the largest camera. The model compare table shows the sample specs side by side.
Will this battery fit my drone?
Each battery, propeller set and filter set has a Fits option: pick your drone model and the right part goes in the cart.
What does an ND filter do?
An ND filter lets less light into the camera, so you can use a slower shutter speed and get smoother motion on bright days.
Do I need to register my drone?
Flight rules note: placeholder. Check and add the rules that apply where you fly.
How long does a battery take to charge?
About an hour per battery with the charging hub (sample time); the hub charges three batteries one after another.
Why does a video not play?
Background videos stop when your device asks for reduced motion, when they scroll out of view and on some data-saver settings. The picture and text stay the same, and the pause button on each clip lets you choose.
How are batteries shipped?
Batteries travel at storage charge in their own packaging, by tracked ground delivery (sample policy).
Can I return a drone?
Unflown drones and unused kit can be returned within 30 days for a refund or exchange (sample policy).
Delivery & returns
Delivery rates
Drones travel in their own box inside a padded carton; batteries ship at storage charge.
Standard tracked, 2–4 working days
$7.95
Express, next working day
$14.95
Drone kits over $300
Free
Collect from the workshop
Free
Returns within 30 days
Free label (sample)
Example prices, times and policy (sample).
Before you fly
Flight rules explainer
Drone rules depend on where you live and where you fly, and they change. These four cards are placeholders: the shop writes the rules that apply locally before going live.
01
Registration
Placeholder: say whether pilots must register, and where.
02
Where you may fly
Placeholder: add the local guidance on airports, parks and crowds.
03
Height and distance
Placeholder: add the local limits and keep the drone in sight rules here.
04
Insurance and permits
Placeholder: say when insurance or a permit is needed.
Flight rules note: placeholder. Check and add the rules that apply where you fly.
Model compare
Three drones, side by side
Range, flight time and weight are the numbers most pilots compare first. All three fold to fit a small bag.
Light and simple
Scout 249
Range
4 km
Flight time
31 min
Weight
249 g
From $399.00 (example price)
All-round
Ranger 4K
Range
8 km
Flight time
34 min
Weight
570 g
From $749.00 (example price)
For filmmakers
Vista 6K
Range
10 km
Flight time
40 min
Weight
895 g
$1,290.00 (example price)
| Spec (sample) | Scout 249 | Ranger 4K | Vista 6K |
|---|---|---|---|
| Range | 4 km | 8 km | 10 km |
| Flight time | 31 min | 34 min | 40 min |
| Weight | 249 g | 570 g | 895 g |
| Camera | 2.7K video | 4K / 60 fps | 6K / 30 fps |
| Folded size | 14 × 8 × 6 cm | 18 × 10 × 8 cm | 22 × 10 × 9 cm |
| Spare battery | $59.00 | $89.00 | $129.00 |
From the shop
What comes with every order
Tested before it ships
Every drone is powered up and hovered in the yard (sample service).
A clip for every drone
Watch each model fly before you buy.
30-day returns
Unflown drones and unused kit can come back within 30 days (sample policy).
Tracked delivery
Orders leave the shop in two working days, tracked (sample times).