Contact
Talk to the pet counter
Questions about a product, an order, autoship or a trade account? We usually reply within one working day.
Fernbrook store
22 Meadow Lane, Fernbrook
(sample address)
Click & collect
Order by 15:00,
collect after 16:00 (sample)
Click & collect
Order online,
collect the same day
Order by 15:00 and collect after 16:00, or the next morning. Big sacks and pallets are loaded into your car or van at the goods door.
1
Order online and choose click & collect
2
We pick and pack it, then send you a message
3
Collect at the counter or the goods door
Fernbrook store
22 Meadow Lane, Fernbrook (sample address)
Monday to Friday
8:00–18:00
Saturday
9:00–17:00
Sunday
10:00–14:00
Sample address and hours. Collection needs a local pickup method in WooCommerce shipping settings.
Quick answers
Before you get in touch
The questions we hear most often.
Where is my order?
Your order email shows the collection time or the tracking link. Still nothing? Reply to that email with your order number.
Can you help me choose a food?
We can tell you which pack sizes and flavours are in stock. For questions about your pet’s diet, ask your vet.
Can I return an opened bag?
Unopened items go back within 30 days (sample policy). Opened food and litter cannot be returned unless faulty.