Contact
Questions about a book or class?
Email us about an order, a licence or a file that will not open. We usually reply within one working day.
Support hours
Mon–Fri, 09:00–17:00
Sample hours
Teaching licence
Running a class?
Ask us before you buy
Download help
Lost a link? Open
My account → Downloads
Instant download
From checkout to your mixing bowl
There is nothing to ship. Your books and classes are ready the moment your payment goes through.
Step 1
Pay
Check out with a card or a wallet shown at checkout (sample).
Step 2
Download
Download buttons appear on the order page.
Step 3
The same links arrive in your inbox.
Any time
Download again
Your files stay in My account → Downloads.
Delivery
Instant download link
Download attempts
5 per file
Link valid for
30 days
Shipping fee
None
Example settings (sample). Download limits and expiry live in WooCommerce → Settings → Products.
Quick answers
Before you get in touch
The questions we hear most often.
Where are my files?
On the order page right after checkout, in the confirmation email and in My account → Downloads.
My download link has expired
Email us your order number and we send a fresh link (sample policy).
Can I switch to the teaching licence?
Yes. Email us and pay the difference between the two licences (sample policy).