Help centre
Downloads & FAQ
Formats, printing, licences, download links and refunds, all in one place.
Which formats do the books come in?
Most books come as PDF and ePub. The product page lists the formats, the page count and what is in the download.
How do I watch a class?
Each class is a set of MP4 videos you download and play on a phone, tablet or computer, with printable notes as a PDF.
Can I print the recipe cards?
Yes. The cards are A6, laid out four to an A4 or US Letter sheet, for your own kitchen.
Do the recipes list allergens?
Every recipe has an allergen placeholder line to fill in, for example wheat (gluten), milk and eggs. Always check the ingredients you buy.
I lost my files. Can I download them again?
Yes. Log in and open My account → Downloads (sample settings).
Do I need an account?
An account is created at checkout so all your downloads stay in one place (sample settings).
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Is there a refund policy?
Files are delivered instantly, so we look at each request by email. Faulty files are always replaced (sample policy).
Download details
Limits and settings
Every product is a download, ready as soon as your payment goes through.
Delivery
Instant download link
Download attempts
5 per file
Link valid for
30 days, then re-sent on request
Re-downloads
From My account
Shipping fee
None
Example settings (sample). Download limits live in WooCommerce → Settings → Products.
Instant download
From checkout to your mixing bowl
There is nothing to ship. Your books and classes are ready the moment your payment goes through.
Step 1
Pay
Check out with a card or a wallet shown at checkout (sample).
Step 2
Download
Download buttons appear on the order page.
Step 3
The same links arrive in your inbox.
Any time
Download again
Your files stay in My account → Downloads.
Delivery
Instant download link
Download attempts
5 per file
Link valid for
30 days
Shipping fee
None
Example settings (sample). Download limits and expiry live in WooCommerce → Settings → Products.
Why buy here
Tested recipes, honest pages
Preview pages
Look inside every book before you buy: real spreads, not just a cover.
Instant download
Links on the order page and by email straight after checkout.
Clear licences
Personal and teaching terms in plain English (sample terms).
A baker replies
Stuck on a dough? Email us and a person replies (sample hours).