Contact
Talk to the trade desk
Questions about a line, an order, a shade or a trade account? We usually reply within one working day.
Eastgate counter
21 Mercer Row, Eastgate
(sample address)
Click & collect
Order by 16:00,
collect from 8:00 (sample)
Click & collect at the trade counter
Order online, collect before your first client
Order by 16:00 and collect from 8:00 the next morning, or within the hour when the line is on the counter shelf. Bring your order number to the trade counter.
Order online
We pick and check
Collect at the counter
Eastgate trade counter
21 Mercer Row, Eastgate (sample address)
Monday to Friday
8:00–18:00
Saturday
8:00–14:00
Sunday
Closed
Sample address and hours. Collection needs a local pickup method in WooCommerce shipping settings.
Quick answers
Before you get in touch
The questions we hear most often.
Where is my order?
Your order email shows the delivery day or the collection time. Still nothing? Reply to that email with your order number.
Something arrived damaged
Tell us within 48 hours with a photo and we send a replacement with your next order (sample policy).
Can you match a shade from another range?
We cannot match other makers’ shades. Send us the result you want and the trade desk suggests a shade from the chart.