Help
FAQ & delivery
Pack sizes, delivery, collection, shades and returns, in one place.
Orders, delivery & returns
Frequently asked questions
Still unsure? Call (555) 017-4426 or email [email protected].
Can anyone buy, or only professionals?
The demo store sells to everyone at shop prices. Trade accounts for stylists, salons and chains see pro prices, which needs a WooCommerce B2B or wholesale plugin.
Do you sell single items or only cases?
Both. Each card shows the pack size and the price per unit (sample data); back-bar lines also have case prices.
How fast is delivery?
Order by 16:00 for next-day delivery, free over $150 (sample terms), or collect from the trade counter.
Where do I find colour safety instructions?
On each colour product page, copied from the maker’s sheet. The demo shows a placeholder where that text goes.
Who installs furniture and backwash units?
Chairs arrive flat-packed for assembly. Backwash units must be connected by a qualified plumber.
Can I return a line?
Unopened products in their original packaging can go back within 30 days (sample policy). Opened colour and chemical products cannot be returned unless faulty.
Which payment methods do you accept?
Card payments at checkout, and monthly invoices on an approved trade account (sample).
Delivery
Delivery and collection
Collect free at the trade counter, or choose next-day delivery to your salon.
Click & collect at the counter
Free
Next-day delivery
$7.50
Orders over $150
Free
Pallet delivery for furniture
From $49.00
Chain accounts, several sites
Agreed per site
Example prices and delivery options (sample).
Shade chart
Find the shade
by level and tone
Every permanent colour is named by level and tone: the number before the dot is the depth, the number after it is the tone. Pick the shade on the product page.
1–4
Black to medium brown
5–7
Light brown to golden blonde
8–10
Light to lightest blonde
.1 / .3 / .4
Ash / golden / copper
Permanent cream colour
Sample chart
1.0 Black
3.0 Dark brown
4.0 Medium brown
5.4 Light copper brown
6.0 Dark blonde
6.3 Dark golden blonde
7.0 Medium blonde
7.3 Golden blonde
7.4 Copper blonde
8.1 Light ash blonde
9.0 Very light blonde
10.1 Lightest ash blonde
Safety text placeholder: copy the colour maker's patch-test and safety instructions here. Shade swatches on screen are a guide only.
Why salons stay
Built around the trade counter
Codes on every line
Search by name or product code and see it on every card.
Pro prices
Trade accounts see their own price after sign-in (sample).
Click & collect
Order by 16:00, collect from 8:00 (sample).
Education events
Hands-on evenings behind the counter (sample).