Help
FAQ & delivery
Plans, kits, delivery and returns, all in one place.
Plans & orders
Frequently asked questions
Cannot find your answer? Call (555) 018-3347 or email [email protected].
Is this a subscription?
Plans are made to repeat, but recurring kits and payments need a WooCommerce subscriptions plugin on your store. Without one, each kit is a single order you place yourself.
Can I skip, pause or cancel?
With a subscriptions plugin, yes: skip the next kit, pause your plan or cancel from your account before the cut-off. The cut-off in this demo is five days before dispatch (sample).
I have never embroidered. Where do I start?
Choose the Beginner level. Your first kits use running, back and split stitch, each with a short video guide (sample).
Do I get a new hoop every month?
No. Your first kit includes a hoop in your kit size; later kits bring the pattern, floss and needles. Hoops are also sold on their own.
Where are the video guides?
In this demo the video guides are samples. A real store links each stitch card to its own videos or a course plugin.
How long does delivery take?
Kits leave us on Wednesdays; tracked delivery takes 1–3 working days (sample times).
Can I return something?
Unused hoops, tools and unopened kits can go back within 30 days (sample policy).
Which payment methods do you accept?
Card payments and the wallets shown at checkout (sample). Your payment details are handled by the payment provider.
Delivery
Delivery and fees
Kits ship in a flat card mailer that fits through most letterboxes. Single items can be added to a kit or ordered on their own.
Plan kits
Free
Single items, orders over $40
Free
Single items, under $40
$3.95
Hoops over 20 cm
$5.95
Change of delivery address
Free
Example prices and delivery options (sample).
Why members stay
Slow evenings, made simple
A new pattern each time
A different design at your level in every kit (sample).
Floss counted and cut
Every colour you need, on labelled card bobbins.
Video stitch guides
A short video for every new stitch (sample).
Skip, pause or cancel
Change any kit before the cut-off (needs a subscriptions plugin).